International Journal of Retail & Distribution Management
Issue(s) available: 384 – From Volume: 18 Issue: 1, to Volume: 53 Issue: 13
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Volume 52
Volume 51
Volume 50
- Issue 12 2022
- Issue 11 2022
- Issue 10 2022
- Issue 8/9 2022 Building Resilience in Retail for the Post-COVID World - Marketing & Operations Perspectives
- Issue 7 2022
- Issue 6 2022
- Issue 5 2022
- Issue 4 2022
- Issue 2 2022 Developing customer value across contemporary retail channels. New insights and future directions
- Issue 1 2022
Volume 49
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Volume 34
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Volume 19
Retail consumer selfie theory and implications
Shantanu Prasad, Rohit PrabhudesaiThe selfie phenomenon has significantly affected retail environments. This study aims to conceptualise this phenomenon and analyse its findings and implications for managers…
Exploring the impact of network brokerage behavior in mutual fund retail markets
Chee Wei Cheah, Soo Yeong Ewe, Helen Hui Ping HoThis study advances network brokerage theory by examining both benefits-driven and altruistic brokerage behaviors within the mutual fund retail markets of emerging economies.
Why do consumers continue with e-grocery shopping? The role of motivations and environmental concerns in shaping behaviour
Hyowon Hyun, Jungkun Park, Suhyoung AhnThis study investigates the impact of psychological perception on environmental pollution from over-packaging on consumer behaviours in the online grocery retail market.
The retail collaborative recommendations for personalized product recommendations
Shu-hsien Liao, Retno Widowati, Shang-Chen ChanThe delivery service business model is the final link in logistics for both online-and-offline (O2O) businesses. O2O business models combine e-commerce and physical commerce…
Retail practices for plant-based meat alternatives in Italy
Antonella Samoggia, Giulia Rossi, Giuseppe Macaione, Aurora GuidottoThis study explores in-store retail sales practices for alternative protein products in Italy, with a focus on plant-based meat alternatives (PBMAs) compared to conventional meat…
Invisible to influential: customer emotional labour’s impact on luxury services
Jungkun Park, Yuhsuan ChenThis study aims to empirically test the influence of customer perceptions of employee emotional labour (CPEL) and customer emotional labour (CEL) on perceived service quality…
Metaverse retailing and the customer experience journey: a case study approach
Bethan Alexander, Marta Blazquez, Courtney ChrimesThis study adopts the customer journey framework to investigate the role of the metaverse in the customer purchase experience. It establishes the effect of the metaverse on the…
Exploring drivers of customer engagement with voice interface in E-retail
Astha Sanjeev Gupta, Jaydeep MukherjeeE-retailers face challenges in adding, engaging and retaining customers. Voice interface is a new and more inclusive modality that provides customers with a hands-free, convenient…
Help wanted: attracting and keeping retail employees in today’s competitive market
Tamara Masters, Michael Swenson, Gary K. Rhoads RhoadsPersonnel, particularly frontline employees, represent the face of retailers and help promote the brand, enhancing customer loyalty and satisfaction through positive interactions…
Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic
Anne-Françoise Audrain-Pontevia, Reine Fortunée Alohomin Gantoli, Julien FrançoisAlthough well documented for physical stores, consumer motives for buying apparel online have been poorly investigated. Drawing on the social exchange theory (SET), the authors…
Generational dynamics of omnichannel customers: analysing shopping preferences across diverse product types
Neha Sharma, Nirankush DuttaThis study explores the shopping orientations of omnichannel customers through the lens of generational cohort theory, which influences their decision-making style while shopping…
Auditing state-owned enterprise through predictive analytics and function transformation
Bo Zhou, Abu Bakkar Siddik, Zheng Guang-WenOne of the best ways to assist China is through infrastructure investment. China might become more resilient to natural calamities by pouring more money into its transport…
Study on online payments and e-commerce with SOR model
Rakesh Kumar, Tilottama Singh, Sachi Nandan Mohanty, Richa Goel, Deepak Gupta, Meshal Alharbi, Rupa KhannaThe main purpose of this paper is to explain the preferences of consumers for using online payment services. This paper applies a unified theory model named…
Quality improvement in retail-distribution of Saudi thobe using six-sigma
Emad Hashiem AbualsauodThis research aims to enhance the operational excellence and continuous improvement of the retail supply chain in the Saudi Thobe Factory through an integrated approach of Six…
The decision-making of internet recycler considering Internet-of-Things application
Syed Abdul Rehman Khan, Arsalan Zahid Piprani, Zhang YuThe primary aim of this study is to examine the decision-making process of a reverse supply chain within a cooperative-competitive environment, with a particular emphasis on the…
ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers