International Journal of Retail & Distribution Management: Volume 30 Issue 10

Consumer demand for online food retailing: is it really a supply side issue?

Michelle A. Morganosky, Brenda J. Cude

In this paper we analyze consumer demand for and acceptance of online food retailing using longitudinal data collected in three studies (1998, 1999, and 2001). Information…

Switching to electronic stores: consumer characteristics and the perception of shopping benefits

Ruby Roy Dholakia, Outi Uusitalo

The shift from physical (brick and mortar) stores and hard copy catalog stores toward electronic stores (e‐tailing) may be seen as a continuous innovation building on past changes…

The state of electronic customer relationship management in retailing

Richard A. Feinberg, Rajesh Kadam, Leigh Hokama, Iksuk Kim

This paper analyzes the availability of electronic customer relationship management (E‐CRM) features on retail Web sites and their relationship to consumer satisfaction and site…

Exploratory study into wireless application protocol shopping

Tino Fenech

Using an online survey this paper examines the personality traits and shopping characteristics of high and low intentioned wireless application protocol (WAP) shoppers. Results…

Increasing the cost efficiency of e‐fulfilment using shared reception boxes

Mikko Punakivi, Kari Tanskanen

Recent research into last mile e‐grocery logistics has revealed that goods reception mode is one of the key issues for the operational efficiency of home deliveries. Hitherto, the…

Editorial

John Fernie