International Journal of Retail & Distribution Management: Volume 52 Issue 3

Consumer religiosity, cosmopolitanism and ethnocentrism in Indonesia

Byoungho Ellie Jin, Daeun Chloe Shin, Heesoon Yang, So Won Jeong, Jae-Eun Chung

Little is known about Indonesian consumers' acceptance of global brands despite their huge retail market potential. Drawing from Festinger’s (1957) cognitive dissonance theory and…

Omnichannel and consumer and retailer perceived risks and benefits: a review

Guilherme Juliani de Carvalho, Marcio Cardoso Machado, Victor Silva Correa

This study uses the antecedents, decisions and outcomes (ADO) framework to identify how perceived risks and benefits relate to the omnichannel strategy and influence consumer…

Call it a customer club! How reward programme’s name impacts programme effectiveness

Aïda Mimouni Chaabane, Virginie Pez, Raphaëlle Butori

The purpose of this research is to identify how a reward programme name (“loyalty programme” (LP) versus “customer club” (CC)) influences the type of central rewards expected and…

Wait time speeds up: effects of scent arousal on time perception in service marketing

Ziyue Yu, Shuai Yang, Yahui Liu, Yujia Xie

This study examines the effects of scent arousal on consumers' time perception in retail service environments and further explores how the effect is moderated by…

Offline-to-online and online-to-offline (a reciprocal O2O model): re-patronage in an omni-channel

Shu-Hsien Liao, Da-Chian Hu, Hui-Ling Liu

An omni-channel is a retailing strategy that the behavior of companies adopts many retail channel types to combine and integrate cross-channel sales to meet the comprehensive…

Importance of AI attributes in Indian retail stores: a conjoint analysis approach

Kavita Srivastava, Divyanshi Pal

The study’s objective is to measure the importance consumers attach to AI-based attributes, namely, chatbots, face recognition, virtual fitting room, smart parking and…

Customer impulse shopping in airports

Chih-Chin Liang, Annie Pei-I Yu

Impulse purchases are a phenomenon of interest in recent years that provides a high revenue stream for companies compared to planned purchases. Airports are a unique shopping…