Table of contents
Human factors in retail environments: a review
Jae‐Eun Kim, Jieun KimThe purpose of this paper is to present a comprehensive review of the body of literature concerning human factors in retail environments and their influence on consumers…
5389
E‐commerce: exploring the critical success factors
Enrico Colla, Paul LapouleThe objective of this piece of qualitative research is to identify the key success factors (KSFs) of the grocery “click and drive” (or drive or drive‐in) model developed by French…
19483
CRM and retail service quality: front‐line employee perspectives
Kelley O'Reilly, David PaperThe purpose of this study is to explore the attitudes and beliefs of front‐line employees regarding how customer‐company interactions might be improved. Since front‐line employees…
3422
Regional resilience in recessionary times: a case study of the East Midlands
Lynn Oxborrow, Clare BrindleySince the 1990s the fashion industry has reflected the issues generally arising in the manufacturing sector, namely rapid and deep structural changes, the development of new…
1073
219
ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers