International Journal of Retail & Distribution Management: Volume 45 Issue 1

Editorial

Neil Towers

Improving UK retail academic-practitioner research: insights from relationship marketing

Nelson Blackley, Sheilagh Mary Resnick, Kim Cassidy

The purpose of this paper is to explore the reasons for the continuing “gap” between UK retail academic research and practice. A relationship marketing (RM) lens, focussing on…

Consumers’ desire to interact with a salesperson during e-shopping: development of a scale

Yun Jung Lee, Alan J. Dubinsky

The purpose of this paper is to develop a desire to interact with a salesperson scale and to explore possible tools for replacing salespeople on e-commerce websites.

Dimensions of the perceived value of malls: Muslim shoppers’ perspective

Mohammed Ismail El-Adly, Riyad Eid

The purpose of this paper is to identify customers’ perceived value constructs of shopping malls from the perspective of Muslim shoppers and to develop items for measuring these…

Analysing supermarket performance with the high-performance organisation framework

André de Waal, Erjen van Nierop, Laurens Sloot

The Dutch supermarket industry is dominated by a small number of powerful companies which capture the majority of sales and which compete fiercely with each other. This…

Private labels importance across different store loyalty stages: a multilevel approach

Rita Coelho do Vale, Pedro Verga Matos

The purpose of this paper is to understand the importance of private labels (PLs) offered by each retailer on store loyalty, combining different loyalty-driven factors and…

Storage allocation framework for designing lean buffers in forward-reserve model: a test case

Bhavin Shah, Vivek Khanzode

The retail revolution swing from traditional distribution to e-tailing services and unprecedented increase in internet adoption insist practitioners to diversely plan warehousing…