Table of contents
Retailers as creatures and creators of the social order
Stanley C. HollanderAsserts that the goods which retailers sell and the way in which they sell them impact significantly on the cultural fabric and pattern of civil life. Provides perspectives from…
Learning from experience: five challenges for retailers
Christopher KneeStarting from the experience of department stores, this paper examines five challenges for retailing in the future. These are retail branding, people, growth…
Charting the multi‐channel future: retail choices and constraints
Jonathan ReynoldsWhilst the events of 2000 and 2001 would appear to have reduced significantly the attractiveness of e‐commerce as a viable source of revenue growth for retailers, writing off…
Rationalising retail employment: a view from the outside looking in
Adelina BroadbridgeAdoption of a cost cutting or quantitative approach to labour scheduling in companies espousing an enhanced customer service is examined. Using empirical evidence from the labour…
The strategic resource management (SRM) model revisited
Lawrence J. Ring, Douglas J. Tigert, Ray R. SerpkenciRevisits the strategic resource management (SRM) model, a framework that was developed 20 years ago as a managerial tool for performance measurement and integrated decision making…
Lessons learned from the world’s best retailers
Stephen J. ArnoldThe world’s best retailers – Ahold, Benetton, Carrefour, Home Depot, IKEA and Wal‐Mart – reflect several common characteristics: inspirational leadership, a motivational…
The environment and its impact on the supply chain
Lawrence ChristensenLooks at how Safeway plc is helping the environment through its supply chain. Does this by using recyclable packing on its products, examining route and method of transport to…
ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers