International Journal of Retail & Distribution Management: Volume 52 Issue 2

Service-dominant logic: reframing category captainship and retailer category management

Michael Christopher Benson, Keith Glanfield, Craig Hirst, Susan Wakenshaw

The category captain system (CC) of retailer category management (RCM) is established, accepted, and widely adopted. The paper empirically assesses the application of this system…

Mall relevance, shoppers' well-being and mall loyalty: moderating role of social media celebrity

Hafiz Muhammad Usama Javed, Rana Muhammad Shahid Yaqub, Saqib Ali, Mohammed Ali Bait Ali Sulaiman

The purpose of this study is to test the relationship between mall relevance dimensions [(functional relevance (FNR), symbolic relevance (SYR), social relevance (SOR) and…

Beliefs, flow and habit in continuance of over-the-top (OTT) platforms

Anup Anurag Soren, Shibashish Chakraborty

The demand for over-the-top (OTT) video streaming services has grown manifold in the last few years. With increasing competition in the OTT market, it is vitally important for…

Consumer response to store-related stimuli in a crisis: evidence from Japan and Croatia

Ivan-Damir Anić, Ivana Kursan Milaković, Mitsunori Hirogaki

Based on the stimulus-organism-response (S-O-R) model, this study examines how safety measures, related assistance and tangible benefits affect consumers' emotional and cognitive…

Exploring the intellectual and conceptual structure of small retail research through a bibliometric analysis

Tamal Samanta, Rajesh K. Aithal

The purpose of this study is to consolidate the existing literature on small retail and develop a conceptual framework using thematic analysis.

Consumer patronage intention: role of multi-sensory and atmospheric experiences in retail

Divyanshi Pal, Kavita Srivastava

In a consumer-driven world, captivating experiences are increasingly vital and retailers prioritise them for consumers. This study aims to develop a comprehensive theoretical…

Identifying factors influencing purchase intention of sustainable luxury retailing products

Rambabu Lavuri, Dimple Kaul, Geetha Mohan, Nirma Sadamali Jayawardena, Park Thaichon

This study investigated the antecedents influencing purchase intentions of sustainable luxury products using the stimulus-organism-response (S-O-R) model.

Retraction notice for IJRDM-02-2023-0076