International Journal of Retail & Distribution Management: Volume 30 Issue 4

The way to profitable Internet grocery retailing – six lessons learned

Kari Tanskanen, Hannu Yrjölä, Jan Holmström

The launch of a wave of Internet grocery retailers over the last five years was a serious attempt to challenge the dominant supermarket business model. However, after a string of…

A consumer model for channel switching behavior

James Reardon, Denny E. McCorkle

With the phenomenal growth of direct order marketing with the Internet and catalogs as alternative channels, customers increasingly face more choices of where to purchase goods…

Leadership style profiles of retail managers: personal, organizational and managerial characteristics

Soyeon Shim, Robert F. Lusch, Ellen Goldsberry

Using survey data (n = 205) obtained from retail managers and executives of national retail chain store companies, we identified three leadership styles that were based on Quinn’s…

Design management – the unexplored retail marketing competence

Delia Vazquez, Margaret Bruce

Food retailers invest heavily in design expertise to create exciting packaging and to develop store environments to entice customers to buy premium food products, and to…

Creating customer value in online grocery shopping

Bill Anckar, Pirkko Walden, Tawfik Jelassi

This paper argues that there are four different ways in which customer value can be created in electronic grocery shopping, but that the chosen business model will set limits to…

Editorial

John Fernie