International Journal of Retail & Distribution Management: Volume 33 Issue 5

Franchisor use of influence and conflict in a business format franchise system

Surinder Tikoo

This study aims to examine the relationship between a franchisor's use of different types of persuasive communication to influence its franchisees and franchisee perceptions of…

Buying association and its impact on promotional utility

Adilson Borges, Gérard Cliquet, André Fady

Even if a sales promotion attracts consumers to the store, the hi‐lo performance will be uncertain if these consumers buy only promoted categories. Retailers need to pay attention…

Improving customer service performance within a food supplier‐retailers context

Dimitrios Theodoras, Lambros Laios, Socrates Moschuris

This paper aims to provide a strategic approach to the improvement of customer service performance and apply it to a food supplier that distributes its products to food multiple…

The influence of ethical trading policies on consumer apparel purchase decisions: A focus on The Gap Inc.

H. Iwanow, M.G. McEachern, A. Jeffrey

To explore the extent to which consumers' ethical concerns impact upon apparel purchase decisions and highlight the value of The Gap's corporate code of conduct in meeting these…

Supermarket access and consumer well‐being: The case of Pathmark in Harlem

Marilyn Lavin

To extend the research stream that, in the UK and USA has linked supermarket access to consumer diet by focusing on Pathmark, a supermarket chain that operates in the Harlem…