International Journal of Retail & Distribution Management: Volume 29 Issue 1
Table of contents
Logistics customer service: performance of Irish food exporters
Alan Collins, Maeve Henchion, Paul O’ReillyCustomer service in logistics, through its direct impact on a firm’s market share, its total logistics costs and ultimately its profitability, is a critical determinant of…
Acquiring goods and services in lower income populations: an evaluation of consumer behaviour and preferences
Colin C. Williams, Jan WindebankAims to explore the behaviour and preferences of lower income populations when acquiring goods and services. Drawing on empirical evidence from several UK cities, this paper finds…
The food shopping experience of older consumers in Scotland: critical incidents
Caroline Hare, David Kirk, Tim LangThe number and proportion of older people in the UK are increasing and it has been found that this population segment is a nutritional risk group. Food choice research and health…
Cost‐effectiveness in the e‐grocery business
Vesa Kämäräinen, Johanna Småros, Jan Holmström, Tomi JaakolaIn the grocery business online start‐ups, e‐grocers, have in the last few years developed new business models to challenge the traditional bricks‐and‐mortar supermarkets. However…
An exploratory study on the cues that signal value to members in retail co‐operatives
Gaston LeBlanc, Nha NguyenExamines the concept of perceived value with data collected from 1,323 members in four retail co‐operatives. A set of six factors was found to have effect on members’ perceptions…
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ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers