International Journal of Retail & Distribution Management: Volume 42 Issue 6

Choice editing as a retailers’ tool for sustainable consumption

Madeline Gunn, Oksana Mont

– The purpose of this paper is to explore how and why choice editing is being used as a tool to promote sustainable consumption, using the choice editing of fish as a case study.

Coordination mechanisms in the store opening process

Erik Sandberg

For many retailers organic growth through the opening of new stores is a crucial cornerstone of the business model. The purpose of this paper is to explore the store opening…

Efficiency measurement of Indian retailers using Data Envelopment Analysis

Aradhana Gandhi, Ravi Shankar

– The purpose of this paper is to analyze the performance of Indian retailers in recent past and derive meaningful insight for practicing managers in this area.

Evaluation of retail service quality using analytic hierarchy process

Madhurima Deb, Ewuuk Lomo-David

The deployment of analytic hierarchy process (AHP) to help the retail industry to recognize which retail service quality (RSQ) dimensions require attention to create a sustainable…

Consumer perceptions and functional evaluations of cash desk types in the clothing retail context

Kemal Yildirim, Nur Ayalp, Gozen Guner Aktas, M. Lutfi Hidayetoglu

– The purpose of this paper is to focus on assessing consumer perceptions and functional evaluations of store cash desks (Flat, L- and U-shaped) in the clothing retail context.

The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty: The mediating role of trust and cognitive dissonance

Seyed Shahin Sharifi, Mohammad Rahim Esfidani

The purpose of this paper is to study how relationship marketing can reduce cognitive dissonance in post-purchase stage and, thereby, increase customer satisfaction and encourage…

Editorial

Neil Towers