International Journal of Retail & Distribution Management: Volume 52 Issue 1

Do socio-cultural factors affect the relationships between CSR and loyalty in retailing? A three-country investigation

Mbaye Fall Diallo, Christine Lambey, Vuesal Hasanzade, Victoria-Sophie Osburg

The aim of this research is to investigate the positive effects of corporate social responsibility (CSR) on loyalty to retailers through trust dimensions (competence, benevolence…

Understanding retail supply chain during COVID-19: a systematic review

Luay Jum'a, Ismail Abushaikha, Neil Towers, Wasan Al-Masa'fah

The purpose of this paper is to identify the themes that emerged from retail supply chain (RSC) literature during the coronavirus disease 2019 (COVID-19) pandemic that inform…

Overcoming barriers for sustainable fashion: bridging attitude-behaviour gap in retail

Lorena Ronda

This paper aims to explore the attitude-behaviour gap consumers experience when transitioning from buying fast fashion to embracing sustainable fashion consumption. Despite being…

Exploring omnichannel strategies: a path to improve customer experiences

Susana C. Silva, Francisca Pinto Silva, Joana Carmo Dias

In today's world, retailers must embrace technological devices to provide fluid, convenient and complete customer experiences. Therefore, combining the offline and online spaces…

Advancing customer experience through service design in mega shopping malls

Muhammad Junaid, Muhammad Faisal Rasheed, Kiane Goudarzi, Asma Tariq

This research aims to conceptualize and validate the mall service design as a multidimensional construct and then test a conceptual framework by investigating the impact of mall…

Exploring personal savings versus hedonic consumption in the new normal

Astha Sanjeev Gupta, Jaydeep Mukherjee

Consumers can spend their disposable income on hedonic consumption or save for the future. Their preferences were altered by the prolonged life and livelihood-threatening…

Does cross-channel consistency always create brand loyalty in omni-channel retailing?

Ting Liu, Minghao Liu

Research to date has yet to reach a consensus regarding the role of cross-channel consistency in omni-channel retailing. Therefore, this study aims to clarify the impact of…