International Journal of Retail & Distribution Management: Volume 50 Issue 2
Table of contents - Special Issue: Developing customer value across contemporary retail channels. New insights and future directions
Guest Editors: Christos Sarmaniotis, Kalliopi Chatzipanagiotou, Christina Boutsouki
Transformative service research: a conceptual framework based on consumer's perspective
Veronica Ungaro, Laura Di Pietro, Maria Francesca Renzi, Roberta Guglielmetti Mugion, Maria Giovina PascaThis study aims to investigate the consumer's perspective regarding the relationship between services and well-being, contributing to the knowledge base in transformative service…
Retail atmospherics in times of disruption: a PLS modeling approach of the role of emotions in a pharmacy environment
Evi Chatzopoulou, Markos Marios Tsogas, Marina KyriakouThe purpose of this paper is to investigate the effect of atmospheric cues encountered in the complex retail environment of pharmacies and, in addition, to test the boundary…
Identifying value-creating aspects in luxury hotel services via third-party online reviews: a cross-cultural study
Rodoula H. TsiotsouThe purpose of the study is to identify critical value-creating elements of luxury services expressed in ratings and reviews posted on third-party sites and examine cross-cultural…
Fresh food online shopping repurchase intention: the role of post-purchase customer experience and corporate image
Kara Xiaohui Ma, Damien William Mather, Dana L. Ott, Eddy Fang, Phil Bremer, Miranda MirosaThe purpose of this study is to investigate consumers' post–purchase experience when buying fresh food online. It examines the key dimensions of post–purchase online customer…
Omnichannel retailing: does it empower consumers and influence patronage?
Sita Mishra, Gunjan Malhotra, Vibha Arora, Sandip MukhopadhyayThis study analyzes how omnichannel integration influences customer patronage intention, highlighting the moderation effect of consumer service experience consciousness…
Using humanness and design aesthetics to choose the “best” type of trust: a study of mobile banking in France
Heyam Abdulrahman Al Moosa, Mohamed Mousa, Walid Chaouali, Samiha Mjahed Hammami, Harrison McKnight, Nicholas Patrick DanksThe research aims to addresses the limitations of previous literature regarding choosing the appropriate conceptualization of trust (i.e. interpersonal trust or system trust) and…
The role of retailers during brand scandals: insights from a case study
Sunaina Kapoor, Saikat Banerjee, Paola SignoriThe role of retailers in influencing consumer attitude during a brand scandal is quite complex, as retailers are in direct contact with both marketers and consumers. The purpose…
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ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers