International Journal of Retail & Distribution Management: Volume 43 Issue 8

Consumer-to-store employee and consumer-to-self-service technology (SST) interactions in a retail setting

Hyun-Joo Lee

The purpose of this paper is to understand the underlying mechanism of how consumer-to-store employee and consumer-to-self-service technology (SST) interaction qualities…

An investigation into independent small business owners’ perception of franchisee relationships

Rozenn Perrigot, Dildar Hussain, Josef Windsperger

The purpose of this paper is to explore independent small business owners’ perceptions of franchisees relationships with their franchisors, their fellow franchisees within the…

The effect of age, gender and education level on customer evaluations of retail furniture store atmospheric attributes

Kemal Yildirim, Kubulay Cagatay, Mehmet Lütfi Hidayetoğlu

The purpose of this paper is to ascertain the effect of age, gender and education level on customer evaluations of store atmospheric attributes (colour, lighting type, musical…

An examination of the online service-profit chain

Grégory Bressolles, Francois Durrieu, Kenneth R Deans

The purpose of this paper is to study the service-profit chain (SPC) on e-service quality dimensions, online customer value (CV) dimensions, e-satisfaction, and e-loyalty in an…

Consumer confusion in German food retailing: the moderating role of trust

Inga Wobker, Tim Eberhardt, Peter Kenning

Due to the rising number of product, service, and shopping possibilities available to consumers, food shopping has become increasingly more complex. As a result, consumers can…

Realignment strategies in the US retail industry during a recessionary time: Dominant themes, trends, and propositions

Manveer Mann, Sang-Eun Byun, Yishuang Li

– The purpose of this paper is to examine the range of realignment strategies employed by retailers in the USA in response to the 2008 economic recession.

Editorial

Neil Towers