International Journal of Retail & Distribution Management: Volume 31 Issue 4

Retail bank customer preferences: personal and remote interactions

Mark Durkin, Danielle McCartan‐Quinn, Aodheen O’Donnell, Barry Howcroft

The paper uses a questionnaire and a theoretical model of bank‐customer interaction preferences as the basis for examining the perceptions of retail bank customers regarding the…

An empirical evaluation of US bank customer perceptions of the impact of technology on service delivery in the banking sector

Mathew Joseph, George Stone

The instalment of customer friendly technology (such as menu driven automated teller machines, telephone and Internet banking services) as a means of delivering traditional…

Client commitment relations towards financial entities

M. Angeles Iniesta, Manuel Sanchez

Given the situation that the banking sector currently faces, this paper will focus on the importance of the presence of client commitment to retailers in general and, more…

Retailing and the regulatory state: a case study of lap dancing clubs in the UK

Peter Jones, Peter Shears, David Hillier

During the past decade research into retail regulation has become one of the key themes in the “new retail geography” but most of the work in this genre has been focussed on the…

Multi‐channel mistake: the demise of a successful retailer

William Lightfoot

Egghead Software, Inc. was a successful computer software and hardware multi‐channel retailer in the USA until the mid 1990s. Then, in 1998, they closed down their retail…