Table of contents
Retail web site interactivity: How does it influence customer satisfaction and behavioral intentions?
Ruby Roy Dholakia, Miao ZhaoSince web sites are collection of several features, this paper examines web site interactivity – objective and subjective – at the feature level in terms of three underlying…
5124
Web content analysis of e‐grocery retailers: a longitudinal study
Heejin Lim, Richard Widdows, Neal H. HookerThe purpose of this paper is to investigate how e‐grocers develop their e‐fulfillment strategies to satisfy product‐specific customer needs for their grocery shopping on the…
4578
Testing a MIMIC model of e‐shopping site usage
Kee‐Sook Lim, John H. Heinrichs, Jeen‐Su LimThe purpose of this paper is to develop a multiple‐indicator‐multiple‐cause (MIMIC) model that assesses the relative influence of various e‐shopping web site design attributes on…
1290
An exploratory study of sales promotions for multichannel holiday shopping
Hyunjoo Oh, Kyoung‐Nan KwonThe purpose of this paper is to explore how consumers respond to price promotions in stores and on internet channels during a holiday season. Since holiday shopping has long been…
4166
413
ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers