Table of contents
Managing consumer complaints: differences and similarities among heterogeneous retailers
Torben Hansen, Ricky Wilke, Judith ZaichkowskyThe purpose of this paper is threefold: to examine complaint management among retailers in order to develop a typology of their strategic complaint management system; to develop a…
4242
Alignment of retail channels in the fashion supply chain: An empirical study of Italian fashion retailers
Cecilia Maria Castelli, Alessandro BrunThe purpose of this paper is to assess the use of alignment practices between manufacturers and retailers; it focuses on the Italian fashion industry.
6302
Fear of crime on shopping intentions: an examination
David J. Burns, Chris Manolis, William W. KeepThe purpose of this paper is to explore the impact of fear of crime on consumer shopping intentions at a secondary business district in the USA.
813
The role of top management in supply chain management practices
Erik Sandberg, Mats AbrahamssonDespite the often stated importance, little about top management's role in supply chain management (SCM) practices is known. The purpose of this paper is therefore to explore the…
4868
413
ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers