Table of contents
Retail services efficiency: impact of country-specific factors
Ignacio Cruz Roche, Jaime Romero, Ricardo Sellers-RubioEfficiency in retailing companies is mandatory for survival. Literature acknowledges external factors impact on efficiency. However, this impact remains understudied, as previous…
Impact of a retailer’s CSR activities on consumers’ loyalty
Didier Louis, Cindy Lombart, Fabien DurifThe purpose of this paper is to study the impact of the main dimensions of a retailer’s corporate social responsibility (CSR) activities (philanthropic activities, respect for the…
Store atmosphere and impulse: a cross-cultural study
Ludmila Bandeira Lima Barros, Martin de La Martinière Petroll, Cláudio Damacena, Marc KnoppeThe purpose of this paper is to investigate the influence of store atmosphere on consumers’ positive emotional responses and impulsive purchase behaviour. In addition, it analyses…
Examining customer-oriented positive deviance intentions of retail employees
Syed Muhammad Fazel-e-Hasan, Gary Mortimer, Ian Lings, Judy DrennanOccasionally, retail employees “break the rules” in order to help customers. Currently, there is little research on the mechanisms by which a sales assistants’ positive deviance…
Effects of 3D vs 2D interfaces and product-coordination methods
Ahmad Saquib Sina, Juanjuan WuThe purpose of this paper is to examine the effects of product display based on colour, discount and brand on retail pleasure, arousal, flow, perceived merchandise quality, time…
Advertising music: an alternative atmospheric stimulus to retail music
Md Washim Raja, Sandip Anand, David AllanStudying the role of advertising music (ad music) in a retail context can be an emergence of new marketing practices. The purpose of this paper is to identify the potential usage…
ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers