International Journal of Retail & Distribution Management: Volume 51 Issue 5
Table of contents
Food delivery app continuance: a dual model and segmentation approach
Trieu Nguyen, Echo Huang, Dung Minh NguyenThe outbreak of the COVID-19 pandemic has led to the pervasiveness of food delivery apps (FDAs) and the increased scholars’ attention for the topic of FDA continuance usage…
Transparency in corporate social responsibility communication on social media
Angie Lee, Te-Lin Doreen ChungRetailers recently have started communicating their corporate social responsibility (CSR) commitments to their consumers directly on social media. That is to say, CSR…
COVID-19-induced shopping behavioural shifts justifying pandemic as ‘defining moment’ for generation Z
Durgesh Kumar AgrawalCOVID-19 pandemic endured for more than two years in many countries which caused higher levels of risk, crisis and vulnerability among people. The present study aims at justifying…
Engaging the customer with augmented reality and employee services to enhance equity and loyalty
Asad Butt, Hassan Ahmad, Fayaz Ali, Asif Muzaffar, Muhammad Noman ShafiqueThis study aims to understand customer equity and loyalty using augmented reality (AR) and employee services in a physical retail environment. The current study investigated how…
What is a retail brand - a systematic review of terms and definitions
Shaoyuan Chen, Pengji Wang, Jacob WoodAlthough many scholars have acknowledged inconsistencies in the use of the retail brand term within the existing empirical literature, no one has conducted a systematic study to…
Conviction and online purchase intention towards apparel in online environment
Shantanu Prasad, Saroj S. PrasadThe purpose of the research paper is to examine customers' online purchase intention towards apparel in the online environment, with a focus on the role of conviction and brand…
Addressing employee turnover in retail through CSR and transformational leadership
Snehal Chandra, Piyali Ghosh, Saitab SinhaEmployee turnover, a reality that Indian retail organizations cannot ignore, is the central theme of this paper. The authors have aimed to empirically establish corporate social…
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ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers