International Journal of Retail & Distribution Management: Volume 46 Issue 11/12

Retail blues in black and white: an emerging market context

Pallavi Pandey, Saumya Singh, Pramod Pathak

Research investigating turnover intention among frontline employees in the Indian retail industry is scarce. The purpose of this paper is to explore factors affecting withdrawal…

Symmetry influences packaging aesthetic evaluation and purchase intention

Arnaud Bigoin-Gagnan, Sophie Lacoste-Badie

The purpose of this paper is to examine the influence of the symmetrical disposition of information items displayed on the front of product packaging on perceived complexity…

Remodelling the retail store for better sales performance

Cleber da Costa Webber, Jorge Oneide Sausen, Kenny Basso, Claudionor Guedes Laimer

The purpose of this paper is to demonstrate the relationship between strategic remodelling of the retail store and the performance of companies in the retail sector.

Impact of internal branding on customer-based brand equity with mediating effect of organizational loyalty: An empirical evidence from retail sector

Muhammad Junaid Shahid Hasni, Jari Salo, Hummayoun Naeem, Kashif Shafique Abbasi

Branding has become a permanent source of competitive advantage for any leading business. Predominantly, it is execution inside the organization for employees. The purpose of this…

Shedding light on the use of single and multisensory cues and their effect on consumer behaviours

Miralem Helmefalk, Adele Berndt

Retail stores are required to provide a stimulating in-store experience for customers and do this by developing various strategies. One strategy implemented by retailers is the…

One person’s trash is another person’s treasure: Profiling consumer-to-consumer e-commerce in Facebook

Hannu Saarijärvi, Johanna Joensuu, Timo Rintamaki, Mika Yrjölä

Consumer-to-consumer (C2C) electronic commerce (e-commerce) is shaping contemporary retailing. Despite the fact that a large amount of C2C e-commerce is conducted in social…

Decompression zone deconstructed: Products located at the store entrance do have an impact on sales

Tobias Otterbring

Researchers have hypothesized that products located at the decompression zone of a store (the entrance area where customers adjust to the retail environment) do not influence…

Applied spatial modelling for retail planning in tourist resorts

Andy Newing, Graham Clarke, Martin Clarke

The purpose of this paper is to demonstrate that applied spatial modelling can inform the planning, delivery and evaluation of retail services, offering improvements over…

The value propositions of multi-, cross-, and omni-channel retailing

Mika Yrjölä, Hannu Saarijärvi, Henrietta Nummela

This study examines how retailers leverage multiple-channel strategies in relation to their customer value propositions (CVPs). More specifically, the purpose of this paper is to…

Does culture affect the relationships among utilitarian and non-utilitarian values, satisfaction and loyalty to shopping centres? Evidence from two Maghreb countries

Souad Djelassi, Delphine Godefroit-Winkel, Mbaye Fall Diallo

The purpose of this paper is to investigate the factors influencing customer loyalty to shopping centres across different emerging countries. Specifically, it seeks to determine…

The key role played by intermediaries in the retail insurance distribution

Sérgio Dominique-Ferreira

The insurance market has high churn rates because customers’ purchase decision-making process and claims management rely heavily on intermediaries. The purpose of this paper is to…

Franchising and initial public offering: a signaling perspective

Ilan Alon, B. Elango

The purpose of this paper is to examine the factors associated with franchisors going public using signaling theory. Listing on the stock market is a sign that the business…