International Journal of Retail & Distribution Management: Volume 47 Issue 3

Good faith in franchising: The perceptions of franchisees, franchisors and their lawyers in the French context

Rozenn Perrigot, Andrew Terry, Cary Di Lernia

The relational nature of franchising flowing from the contract between franchisor and franchisee which enshrines a close, continuing relationship raises the issue of good faith…

Does country-of-origin matter in the era of globalisation? Evidence from cross sectional data in Uzbekistan

Farhod Karimov, Jaafar El-Murad

The purpose of this paper is to examine the consistency over time of customer attitude towards country-of-origin in a transitional economy.

Buy online collect in-store: exploring grocery click&collect using a national case study

Alec Davies, Les Dolega, Daniel Arribas-Bel

Twenty-first century online retailing has reshaped the retail landscape. Grocery shopping is emerging as the next fastest growing category in online retailing in the UK, having…

What’s the penalty for using the Square Root Law of inventory centralisation?

Gerald Oeser

The square root law (SRL) is a popular model for assessing inventory levels when changing the number of warehouses. Previous empirical research, however, has shown that mostly its…

Consequences of customer experience quality on franchises and non-franchises models

Emerson Wagner Mainardes, Vinicius Costa Amorim Gomes, Danilo Marchiori, Luis Eugenio Correa, Vinicius Guss

The purpose of this paper is to verify the differences of the influence of customer experience quality on brand equity, brand trustworthiness, perceived quality, perceived risk…

Indian shopper motivation to use artificial intelligence: Generating Vroom’s expectancy theory of motivation using grounded theory approach

Komal Chopra

The purpose of this paper is to understand motivation of young consumers to use artificial intelligence (AI) tools such as chatbots, voice assistants and augmented reality in…