International Journal of Retail & Distribution Management: Volume 41 Issue 1

Mercadona (Spain): a retail model in expansion

Alejandro López-González, Rubén C. Lois-González, Rubén Fernández-Casal

This paper evaluates the effect of Spain's regulatory framework on Mercadona's expansion. Mercadona is the main company in this commercial distribution sector and so we have taken…

Examining chain bookshops in the context of “third place”

Audrey Laing, Jo Royle

This research theoretically conceptualises the notion of “third place” within the setting of chain bookshops. The widespread adoption of coffee franchises and comfortable seating…

The impact of cyberostracism on online complaint handling: Is “automatic reply” any better than “no reply”?

Anna S. Mattila, Luisa Andreau, Lydia Hanks, Ellen E. Kim

This research aims to examine how consumers react to being ignored by a company once they have complained about an online service failure. The authors seek to propose that…

Discourse and institutional change in mass retail – the case of an institutional entrepreneur in France: The weblog of Leclerc

Karim Messeghem, Marie-Pierre Fourquet-Courbet

Mass retail in France, as an organizational field, experienced an institutional change when the Dutreil Law was promulgated on August 2, 2005. This new text is the result of a…

2012 Awards for Excellence

Editorial

Neil Towers

Special issue on retailing and distribution management in the luxury sector