International Journal of Retail & Distribution Management: Volume 52 Issue 7/8

Does ICT contribute to bootstrapping SOSI? Evidence in retailing

Antonio Marín-García, Irene Gil-Saura, Maria-Eugenia Ruiz-Molina, Mihaela Moise

The objective of this work is to respond to the calls for research that, in retail and from the company’s perspective, support the importance of retaining a vision towards…

Terroir store brand authenticity

Florence Charton-Vachet, Didier Louis, Cindy Lombart

The objective of this exploratory study was to investigate the communication themes that retailers should prioritise to convey terroir store brands’ (TSBs) authenticity and the…

The emotional side of price: reference price as a decision maker in consumer purchase

Francisco Jesús Guzmán Martínez, Ma. Margarita Orozco Gómez

The objective of this study is to elucidate the influence of reference price on consumers' willingness to buy (WTB). Additionally, the study seeks to investigate the impacts of…

Customer service experience for a smart automated coffee vending machine

Pipatpong Fakfare, Bongkosh Rittichainuwat, Noppadol Manosuthi, Walanchalee Wattanacharoensil

This research examined the influence of the service attribute components of a smart automated coffee vending machine on the enjoyment and choice behaviour of customers from the…

Navigating the digital marketplace: perception, risks and webrooming intention

Sindu Bharath, P. Nagesh, T.S. Nanjundeswaraswamy

The purpose of this study was to validate the factors influencing perception of digital buyers (PDB), risk factors of digital buying (RFDB) and webrooming intention (WI) and also…

In-store augmented reality design: fashion retail’s perspectives

Liangchao Xue, Christopher J. Parker, Cathy Hart

Fashion retail has faced immense changes in the rapid development of e-commerce, creating significant uncertainty about physical stores’ future. To improve the consumer shopping…