International Journal of Retail & Distribution Management: Volume 50 Issue 12

Predictors of continuance intention of online food delivery services: gender as moderator

Barbara Francioni, Ilaria Curina, Sabrina M. Hegner, Marco Cioppi

The COVID-19 has brought with it valuable opportunities for the retail sector. Notably, online channels have assumed a key role for businesses that can rely less on physical…

Values that drive desire: examining determinants of mobile promotion satisfaction

Sara H. Hsieh, Crystal T. Lee

Mobile promotion has become an important and popular mechanism for mobile commerce, with many companies using this approach to increase sales and drive brand satisfaction toward…

I “showroom” but “webroom” too: investigating cross-shopping behaviour in a developing nation

Subhadip Roy, Kirti Sharma, Sharuti Choudhary

The concepts of showrooming and webrooming have been well researched but majorly from the marketing/economic perspectives. The present study explores the socio-psychological…

A cross cultural examination of “off-price” fashion shopping

Gary Mortimer, Martin Grimmer, Louise Grimmer, Shasha Wang, Jin Su

The “off-price” retailing concept is defined as the presentation of limited inventories of products in a “disorganised” retail environment which provides an extra level of…

Long-term changes in consumers' shopping behavior post-pandemic: an exploratory study

Astha Sanjeev Gupta, Jaydeep Mukherjee

Short-term changes in consumers' shopping behaviour due to the Covid-19 pandemic have been studied, but not the long-term effects. This study fills this gap by exploring the…

Planned or unplanned purchases? The effects of perceived values on omnichannel continuance intention

Yaping Chang, Lixiao Geng

This study explores customers' omnichannel continuance intention from the perceived value perspective and examines the differences between planned and unplanned purchases.