International Journal of Retail & Distribution Management: Volume 45 Issue 3

A framework for designing backroom areas in grocery stores

Maria Pires, Joaquim Pratas, Jorge Liz, Pedro Amorim

The design of retail backroom storage areas has great impact on in-store operations, customer service level and on store life-cycle costs. Moreover, backroom storage in modern…

Cultivating the brand-customer relationship in Facebook fan pages: A study of fast-fashion industry

Shing-Wan Chang, Shih-Heng Fan

The purpose of this paper is to examine the determinants of continuous brand-customer relationship via company-hosted social networking sites (SNSs). Factors that influence fans…

Improving service responsiveness and delivery efficiency of retail networks: A case study of Melbourne

Prem Chhetri, Booi Kam, Kwok Hung Lau, Brian Corbitt, France Cheong

The purpose of this paper is to explore how a retail distribution network can be rationalised from a spatial perspective to improve service responsiveness and delivery efficiency.

Older consumers’ TV shopping: emotions and satisfaction

Chae Mi Lim, Youn-Kyung Kim

The purpose of this paper is to identify the emotional factors that affect older consumers’ satisfaction with TV shopping and examined the relationships among these factors.

Challenges and opportunities of Turkish food retail in Germany from a value chain perspective

Tanju Aygün, Gerald Oeser

Turkish food retail in Germany fulfils social, cultural, and economic functions, but is threatened by shifts in demand and competition. The purpose of this paper is to give a…

Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country

Patrick Poon, Gerald Albaum, Cheng-Yue Yin

The purpose of this paper is to examine the dimensions of interpersonal trust which would affect the buyer-salesperson relationship in a direct selling situation. It also…