International Journal of Retail & Distribution Management: Volume 42 Issue 9

“Man, I shop like a woman!” The effects of gender and emotions on consumer shopping behaviour outcomes

Márcia Maurer Herter, Cristiane Pizzutti dos Santos, Diego Costa Pinto

Research suggests that women demonstrate higher levels of shopping satisfaction, recommendation, return intentions, and hedonic shopping than men. However, is it possible to…

First party fraud: a review of the forms and motives of fraudulent consumer behaviours in e-tailing

Chioma Vivian Amasiatu, Mahmood Hussain Shah

First party fraud is fraud committed by an account holder or customer that does not involve the use of a stolen identity. This type of fraud has grown substantially in recent…

Coalition loyalty-programme adoption and urban commercial-network effectiveness evaluation

Ivan De Noni, Luigi Orsi, Luca Zanderighi

To counter the proliferation of out-of-town shopping centres, a spontaneous or planned coalition loyalty programme (CLP), one involving most retailers in an urban network, may…

Exploring the UK high street retail experience: is the service encounter still valued?

Sheilagh Resnick, Carley Foster, Tony Woodall

– The purpose of this paper is to explore the relationship between service quality, the service encounter and the retail experience within a changing UK retail environment.

Editorial

Neil Towers