International Journal of Retail & Distribution Management: Volume 48 Issue 11

Understanding consumers' showrooming behaviour: a stimulus–organism–response (S-O-R) perspective

Sourabh Arora, Rashmi Ranjan Parida, Sangeeta Sahney

The present piece of research aims at enhancing our understanding of situational and intentional showrooming behaviour. The study further tests and validates a model based on the…

Consumers' influence on the greening of distribution – exploring the communication between logistics service providers, e-tailers and consumers

Uni Sallnäs, Maria Björklund

This paper takes its starting point in the possibilities consumers have to influence the greening of distribution. It focuses on three key actors who can facilitate consumer…

Understanding consumers’ trust in social media marketing environment

Madeeha Irshad, Muhammad Shakil Ahmad, Omer Farooq Malik

The purpose of this study was to examine the impacts of consumers’ motivations (i.e. remuneration, social, and empowerment) on online purchase intentions mediated through trust…

Millennials' attitude toward chatbots: an experimental study in a social relationship perspective

Roberta De Cicco, Susana C. Silva, Francesca Romana Alparone

Chatbots represent an innovative channel for retailers to meet young customers' needs anywhere and at any time. Being an emergent technology, however, it is important to…

Impact of perceived value on the satisfaction of supermarket customers: developing country perspective

Neale Slack, Gurmeet Singh, Shavneet Sharma

The purpose of this paper is to provide insight into the impact of customer perceived value and its dimensions on customer satisfaction in a developing country, and practical…

The revenue and logistics costs of convenience store chains in Taiwan

Pei-Chun Lin, Chia-Jung Lin, Chung-Wei Shen, Jenhung Wang

The objectives of this study were to demonstrate that the high-density 7-Eleven c-stores in Taiwan benefit from economies of scale in distribution and can, therefore, leverage the…