International Journal of Retail & Distribution Management
Issue(s) available: 383 – From Volume: 18 Issue: 1, to Volume: 53 Issue: 13
Volume 52
Volume 51
Volume 50
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Issue 12 2022
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Issue 11 2022
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Issue 10 2022
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Issue 8/9 2022 Building Resilience in Retail for the Post-COVID World - Marketing & Operations Perspectives
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Issue 7 2022
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Issue 6 2022
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Issue 5 2022
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Issue 4 2022
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Issue 2 2022 Developing customer value across contemporary retail channels. New insights and future directions
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Issue 1 2022
Volume 49
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Exploring drivers of customer engagement with voice interface in E-retail
Astha Sanjeev Gupta, Jaydeep MukherjeeE-retailers face challenges in adding, engaging and retaining customers. Voice interface is a new and more inclusive modality that provides customers with a hands-free, convenient…
Help wanted: attracting and keeping retail employees in today’s competitive market
Tamara Masters, Michael Swenson, Gary K. Rhoads RhoadsPersonnel, particularly frontline employees, represent the face of retailers and help promote the brand, enhancing customer loyalty and satisfaction through positive interactions…
Antecedents and consequences of satisfaction regarding apparel bought online during the COVID-19 pandemic
Anne-Françoise Audrain-Pontevia, Reine Fortunée Alohomin Gantoli, Julien FrançoisAlthough well documented for physical stores, consumer motives for buying apparel online have been poorly investigated. Drawing on the social exchange theory (SET), the authors…
Generational dynamics of omnichannel customers: analysing shopping preferences across diverse product types
Neha Sharma, Nirankush DuttaThis study explores the shopping orientations of omnichannel customers through the lens of generational cohort theory, which influences their decision-making style while shopping…
From catalyst to burden: shopping malls and franchising in Brazil
Marko Grünhagen, Maria Jell-Ojobor, Julia E. Hess, Haroldo Monteiro da Silva FilhoThis research links the global advance of the franchise model to the geohistorical foray of shopping malls through an empirical longitudinal study in the largest emerging market…
Understanding e-retailer characteristics and post-purchase behaviour: moderating role of confirmation
Tata Sai Vijay, Sanjeev Prashar, Shiwangi SinghExisting studies have focused on shoppers’ characteristics, highlighting a gap in research in terms of considering e-retailers’ characteristics. Accordingly, this study aims to…
For prime customers only: consumer decision-making towards targeted mobile coupons
Siyu Gong, Danni Suo, Jiatong DaiThis study aims to investigate the effectiveness of exclusive promotions in the form of targeted m-coupons and to uncover the potential psychological mechanisms underpinning…
Governing relationships: the direct and interactive role of perceived fairness in distribution channels
Sandip Trada, Baljeet SinghThis research aims to analyse the potential role of perceived fairness as a complete governance mechanism in distribution channels. In doing so, this study examines the direct…
From regrets to returns: how interaction quality and store image shape store revisit intentions
Muhammad Waqas, Muhammad Ali Khan, Muhammad Adnan Waseem, Nauman WajidGiven the lack of understanding surrounding search regret, this study aims to draw on the regret regulatory theory to investigate the outcomes of search regret and effective…
Business intelligence for Industry 4.0: predictive models for retail and distribution
Zurong Chen, Jia Zhao, Chen JinTextile and contemporary apparel manufacturers are adopting and integrating cutting-edge technologies to reduce their impact on the environment and gain an advantage in the…
Predictable inventory management within dairy supply chain operations
Rosario Huerta-Soto, Edwin Ramirez-Asis, John Tarazona-Jiménez, Laura Nivin-Vargas, Roger Norabuena-Figueroa, Magna Guzman-Avalos, Carla Reyes-ReyesWith the current wave of modernization in the dairy industry, the global dairy market has seen significant shifts. Making the most of inventory planning, machine learning (ML…
Auditing state-owned enterprise through predictive analytics and function transformation
Bo Zhou, Abu Bakkar Siddik, Zheng Guang-WenOne of the best ways to assist China is through infrastructure investment. China might become more resilient to natural calamities by pouring more money into its transport…
Study on online payments and e-commerce with SOR model
Rakesh Kumar, Tilottama Singh, Sachi Nandan Mohanty, Richa Goel, Deepak Gupta, Meshal Alharbi, Rupa KhannaThe main purpose of this paper is to explain the preferences of consumers for using online payment services. This paper applies a unified theory model named…
Quality improvement in retail-distribution of Saudi thobe using six-sigma
Emad Hashiem AbualsauodThis research aims to enhance the operational excellence and continuous improvement of the retail supply chain in the Saudi Thobe Factory through an integrated approach of Six…
The decision-making of internet recycler considering Internet-of-Things application
Syed Abdul Rehman Khan, Arsalan Zahid Piprani, Zhang YuThe primary aim of this study is to examine the decision-making process of a reverse supply chain within a cooperative-competitive environment, with a particular emphasis on the…
ISSN:
0959-0552e-ISSN:
1758-6690ISSN-L:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers
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