International Journal of Quality & Reliability Management
Issue(s) available: 334 – From Volume: 1 Issue: 1, to Volume: 42 Issue: 2
Volume 41
Volume 40
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Volume 37
Volume 36
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Volume 20
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 11
Volume 10
Analysis of challenges of lean six sigma and cyber physical system integration using CODAS
R. Vigneshvaran, S. VinodhOrganisations are looking for a concept that can solve traditional as well upgraded production problems with current resources and technology, and this can be addressed by…
How do TQM’s critical success factors affect organisational performance? A configurational approach
Ramjanul Ahsan, Muhammad Shariat UllahThis paper aims to illustrate a possible combination of critical success factors (CSFs) that best enhance firm performance and compare configurations of CSFs in…
Unveiling user intentions: an integrated analysis of hedonic motivation and service quality in e-grocery technology acceptance
Maria Anna Pagnanelli, Annarita Colamatteo, Fabio Cassia, Marcello SansoneThis study aims to extend the Technology Acceptance Model 2 (TAM2) by incorporating hedonic motivation and service quality and exploring their collective impact on users’…
Industry 4.0 and lean thinking: the critical success factors perspective
Andreas Kakouris, Vasilis Athanasiadis, Eleni SfakianakiAcknowledging the importance of both lean thinking (LT) and Industry 4.0 (I4.0) for successful business performance and organisational success, the present study investigates the…
Detecting digital voice of customer anomalies to improve product quality tracking
Federico Barravecchia, Luca Mastrogiacomo, Fiorenzo FranceschiniThe aim of this study is to enhance the product quality management by proposing a framework for the classification of anomalies in digital voice of customer (VoC), i.e. user…
Quality as the cornerstone in hybrid business models: building brands and shaping consumer behaviour
Mikul Budhiraja, Ishwar MittalThis research explores how perceived product and service quality affect brand equity within hybrid business models, particularly in the automotive industry. Additionally, it…
Developing analytics-driven maintenance data mining processes: a design science approach
Ying Yang, Biao Yang, Hung Nguyen, George OnofreiData mining has been well-applied by maintenance service providers in identifying data patterns and supporting decision-making. However, when applying data mining for…
The impact of quality management systems on organizational resilience
Mohammed Al BalushiFor decades, quality management systems (QMS) have played an important role in the performance of organizations. Yet, with the unprecedented uncertainty surrounding the business…
Predictive maintenance management of gear systems in the era of computer vision
Jane Kelly Barbosa de Almeida, Rodrigo Sampaio Lopes, Marcele Elisa FontanaThis paper proposes a framework to assist in managing predictive maintenance by detecting progressive surface wear on spur gears through the analysis of digital images of gear…
A scenario-based framework for strategic inspection decision-making in high-volume production environments
Angélica Muffato Reis, Elisa Verna, Lino Costa, Sérgio Dinis Sousa, Maurizio GalettoThis study bridges the gap in quality control strategies for high-volume production by balancing the cost and effectiveness of inspection strategies. Using the cost of quality…
Does employee innovation matter in the UK hotel industry? The mediating role of psychological safety
Sultan Alzyoud, Shobana Nair Partington, Ala' Omar DandisIn the current turbulent and highly competitive environment, hotels’ management is under pressure to be innovative and improve their products and services continuously to meet and…
The drivers of lean, agile and green principles towards business competitiveness among manufacturing firms in Malaysia
Gusman Nawanir, Taofeeq Durojaye MoshoodBusiness competitiveness is critical for a thriving economy that requires companies to be more efficient and innovative to outperform their rivals. This paper investigates the…
Enhancing firm performance and sustainability through creativity-oriented HRM and quality management: the mediating role of commercialization in the IT sector
Zafer Adiguzel, Fatma Sonmez Cakir, Umran Altay MorgulThe research examines the impact of creativity-oriented human resources management (HRM) and quality management (QM) on firm performance, social sustainability and environmental…
Unraveling the dynamics of lean manufacturing enablers on operational performance
Syed Imran Zaman, Sharfuddin Ahmed Khan, Angappa Gunasekaran, Syed Ahsan ZamanLean manufacturing (LM) is essential for businesses to remain competitive in today’s global economy and to meet the needs of consumers from three separate perspectives: price…
Investigating the mediating impact of supplier quality integration in pharmaceutical supply chains
Ziad Alkalha, Benjamin Dehe, Iain Reid, Zu’bi M.F. Al-Zu’biThe study aims to investigate the mediating impact of supplier quality integration on the operational performance of the pharmaceutical supply chain (PSCs) by comparing mature and…
Quality management practices toward project performance in healthcare sector: modelling the mediating role of intellectual capital
Syed Asim Shah, Khalid Sultan, Muhammad Haroon Shoukat, Shafique Ur RehmanThe study examines the influence of quality management practices (QMP) on project performance (PP) and the indirect association of QMP with PP through the mediating role of…
Modified FMEA quality risk management technique for cross-country petroleum pipeline using GIS
Jafar Abdullah Ali, Loghman Khodakarami, Sharya Abdulqadir, Huda Abdulrahman, Gardun MazarThe aim of this study is to employ the failure mode and effect analysis (FMEA) for risk management in cross-country pipelines, coupled with the utilization of Geographic…
Impact of operational excellence frameworks on sustainable performance in services: a qualitative study
Shatha Siefan, Jiju Antony, Ahmad Mayyas, Mohammed Omar, Anupama Prashar, Guilherme Tortorella, Monika Foster, Maher MaaloufThis study investigates the adoption and effects of operational excellence methodologies on sustainable performance within the sector, drawing insights from 18 global quality…
Is driving an electric two-wheeler (E2W) safe? Analysing safety risk factors of E2W considering the quality and reliability criteria
Pradeep Kumar Tarei, Rajan Kumar Gangadhari, Kapil GumteThe purpose of this research is to identify and analyse the perceived risk factors affecting the safety of electric two-wheeler (E2W) riders in urban areas. Given the exponential…
Service quality and customer loyalty in Ghana’s auto detailing service industry
Michael Mba Allan, Clemence Alomenu, Peter AnabilaThe study investigates service quality in developing customer loyalty in Ghana’s auto detailing industry. The study also examines how customer satisfaction and service innovation…
On a cold standby repairable deteriorating system subject to random shocks and stochastic lead time via phase type quasi-renewal processes
R. Shenbagam, Sarada YedidaThe objective of this article is to investigate a shock model for a cold standby repairable deteriorating system with non-negligible phase type quasi-renewal process maintenance…
Do schools have hindrance of quality to promote innovativeness? Examining the role of empowering leadership and stakeholder involvement
M. Birasnav, Rinki Dahiya, Teena BhartiSchools provide high priorities to offer innovative curricular and cocurricular programs, and leaders make necessary efforts to promote enablers and overcome disablers for…
Learning-based framework for industrial accident prevention: fuzzy cognitive mapping approach
Wafa Boulagouas, Charaf Eddine Guelfen, Abderraouf KarouneDespite efforts to improve safety management practices in industrial companies, major accidents seem to be inevitable. Many accidents still occur because companies are unable to…
Comparative analysis for selection of best methodology in determining the lean enabled supply chain agility: an AHP & fuzzy SWARA-WASPAS based approach
Hemant Sharma, Nagendra SohaniThe paper aims to clarify the relationship of various enablers of supply chain (SC) management like lean enablers, agile enablers and leagile enablers. It proposes modeling the…
Investigate the distinctive link between a balanced scorecard and organizational performance in IT and non-IT sectors
Abdulkader Zairbani, Chetanraj Doddaullarthi Basavaraj, Velaga SriSai, Senthil Kumar Jaya Prakash, P. Anitha KumariThe purpose of this research is to examine how the implementation of a balanced scorecard (BSC) affects business outcomes in both information technology (IT) and non-IT sectors.
A maturity assessment methodology for ISO 13485 implementation in the medical devices industry
William Linck, Maria Auxiliadora Cannarozzo Tinoco, Samuel Vinícius Bonato, Ines Hexsel Grochau, Diego A. de J. Pacheco, Carla Schwengber Ten CatenThis study aims to develop a novel diagnostic methodology for implementing ISO13485:2016 and test its applicability to improve quality management systems (QMS) in the medical…
Blockchain-enabled traceability systems for supply chain quality management: empirical insights from pharmaceutical manufacturers
Saumyaranjan SahooThe emergence of blockchain technology has the potential to bring about transformative changes in various industries, with supply chain management being a prominent domain of…
Implementation of Quality 4.0 framework in the electronics sector using ANP and QFD methodologies
G.R. Nisha, V. RaviQuality 4.0 is essential to the Industry 4.0 framework, notably in the electronics sector. It evaluates product quality in real-time using automatic process controls, quality…
Excellence in the management of local action groups: an empirical investigation of critical success factors
Alejandro C. Tuesta-Tapia, Adolfo Vázquez-Sánchez, Luis Amador-HidalgoThis study aims to evaluate the extent to which the criteria of the EFQM Excellence Model and the relationships between them are relevant in the management of rural territory…
Does total quality management mediate the relationship between Industry 4.0 and business sustainability in private hospitals?
Ahmed Adnan Zaid, Mohammed Othman, Ihab Sameer Qubbaj, Ahmed Riyad AsaadThe paper aims to study the influence of Industry 4.0 technologies on the business sustainability of private hospitals by focusing on the mediating role of total quality…
Operational excellence in total productive maintenance: statistical reliability as support for planned maintenance pillar
Felipe Terra Mohad, Leonardo de Carvalho Gomes, Guilherme da Luz Tortorella, Fernando Henrique LermenTotal productive maintenance consists of strategies and procedures that aim to guarantee the entire functioning of machines in a production process so that production is not…
Machine learning-based lean service quality improvement by reducing waiting time in the healthcare sector
Berhanu Tolosa Garedew, Daniel Kitaw Azene, Kassu Jilcha, Sisay Sirgu BetizazuThe study presented healthcare service quality, lean thinking and Six Sigma to enhance patient satisfaction. Moreover, the notion of machine learning is combined with lean service…
Way to achieve sustainable benefits of ISO 9001 practices
Karwan H. Sherwani, Ahmet Demir, Lubna MaroofThe primary aim of the current study is to validate the theoretical model presented by Demir (2021a, b, c) via empirical evidence. In this respect, the study intends to offer a…
How does service quality predict loyalty? The serial mediation effects of perceived value and consumer brand identification
Hasan Emin GurlerProviding high-quality service for airline companies cannot be overstated, as it directly impacts their survival and competitiveness. Hence, there is an increasing need to measure…
Opportunistic and delayed maintenance as strategies for sustainable maintenance practices
Pradipta Patra, Unni Krishnan Dinesh KumarOpportunistic and delayed maintenances are increasingly becoming important strategies for sustainable maintenance practices since they increase the lifetime of complex systems…
Quality and safety nexus: exploring critical factors in global food security
Abroon Qazi, M.K.S. Al-MhdawiThis study aims to explore the interrelationships among quality and safety metrics within the Global Food Security Index (GFSI). Its primary objective is to identify key…
The role of leadership and cultural barriers in the adoption of lean six sigma in clinical pharmacy practice and medicine waste reduction. The case of NHS-UK
Krishnendu Saha, Bhavesh Patel, Stefania PaladiniThis study investigates the role of leadership and cultural transformation in facilitating Lean Six Sigma (LSS) practices in clinical pharmacy settings to reduce medicine waste…
Meta-analysis of association between Just-in-Time system and firm performance: moderating effects of National Culture differences
Anupama PrasharThe effectiveness of the Just-in-Time (JIT) production system in non-Japanese contexts is a topic of diverse findings. This study conducts a meta-analysis of empirical research on…
Lean thinking and risk management in healthcare organizations: a systematic literature review and research agenda
Luis Mendes, Grazielle FrançaHealthcare organizations have been facing challenges due to high costs and low efficiency in health services. The growth of costs and losses caused by avoidable mistakes lead to…
A review of Industry 5.0: from key facets to a conceptual implementation framework
Mahender Singh Kaswan, Rekha Chaudhary, Jose Arturo Garza-Reyes, Arshdeep SinghThe purpose of this study is to review the different facets associated with Industry 5.0 (I5.0) and propose a conceptual framework to boost the applicability of this novel…
Healthcare service quality: a systematic review based on PRISMA guidelines
Abdul Rauf, Norhilmi Muhammad, Hamid Mahmood, Muhammad AftabThe primary objective of this study is to conduct a comprehensive literature review focused on the concept of service quality within the healthcare sector. This research aims to…
The interplay between multichannel integration quality, service convenience, service experience, multichannel perceived value and e-WoM
John Agyekum Addae, Kwabena Gyasi Boakye, George Oppong Appiagyei Ampong, Hod Anyigba, Mohammed Majeed, Aidatu Abubakari, Kwame Simpe OforiThe study's goal is to assess the influence of multichannel integration quality on perceived value, service convenience and service experience in a multichannel banking context…
Lean sustainability and triple bottom line performance of manufacturing industries in a developing economy: does top management commitment matter?
Richard Kofi Opoku, Ramatu Issifu, Daniel Ofori, Sania Wafa, Alfred AsieduAlthough literature abounds on lean sustainability (LS), its contributions to manufacturing industries’ triple bottom line performance (TBLP) through top management commitment…
Perceived healthcare quality via digital health platforms – evidence from Indian hospitals
Jinil PersisTechnology-enabled healthcare focuses on providing better information flow and coordination in healthcare operations. Technology-enabled health services enable hospitals to manage…
Supply chain quality management 4.0: conceptual and maturity frameworks
Loan Thi Cam Bui, Maria Carvalho, Hai Thanh Pham, Tram Thi Bich Nguyen, An Thi Binh Duong, Huy Truong QuangThe research objective is rooted in the principle of providing new insights and a collective perspective regarded as Supply Chain Quality Management 4.0 (SCQM4.0), an integration…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony
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