Table of contents
A TOPSIS method to evaluate the technologies
Asis SarkarThis paper aims to evaluate nine types of electrical energy generation options with regard to seven criteria. The analytic hierarchy process (AHP) was used to perform the…
A study of Chinese quality circle effectiveness
Jing Li, Toni L. DoolenThe purpose of this paper is to understand and measure the impact of goal clarity, goal difficulty, and management support on five social and technical outcomes for quality…
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model
Gerson Tontini, Jaime Dagostin PicoloThis paper aims to present and compare a new method, improvement gap analysis (IGA), with two different versions of importance-performance analysis (IPA) – original IPA and…
The impact of organizational citizenship behavior on enterprise resource planning success: The mediator role of TQM
Mehdi Narimani, Elham Tabaeian, Maral Khanjani, Farzaneh SoltaniAlthough the research on organizational citizenship behaviors (OCBs) has increased dramatically in diverse fields during the past decade, little is known about the OCBs in the…
Management control systems for business processes in uncertain environments
Stephen Eldridge, Jos van Iwaarden, Ton van der Wiele, Roger WilliamsThis paper aims to explore the application of management control systems (MCS) to business processes when an organisation is operating in an uncertain environment. The limitations…
Service quality evaluation of car rental industry in China
Min Zhang, Yueyue Xie, Lili Huang, Zhen HeDue to the rapid development of automotive industry, China has become the world first in car production and consumption. However, under the pressure of environment pollution…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony