International Journal of Quality & Reliability Management: Volume 22 Issue 4

To what extent do enablers explain results in the EFQM excellence model?: An empirical study

J. Carlos Bou‐Llusar, Ana B. Escrig‐Tena, Vicente Roca‐Puig, Inmaculada Beltrán‐Martín

To take an in‐depth look at the EFQM Excellence Model by assessing how enabler and result criteria are interrelated, and how enablers as a whole affect the complete set of results.

An empirical analysis of lead benchmarking and performance measurement: Guidance for qualitative research

Karen Anderson, Rodney McAdam

This aim of this paper is to explore the understanding and use of lead benchmarking and performance measurement as a possible means of achieving increased organisational change.

The use of quality management tools and techniques: a study of application in everyday situations

David R. Bamford, Richard W. Greatbanks

This paper describes the use and application of a structured approach to the basic implementation of quality management tools and techniques such as the QC7 tools.

Determining customer‐oriented technical importance ratings: an evaluative study

Yong‐Pil Kim, Cheol‐Hwoan Yoon, Deok‐Kyun Yun

To provide customer‐oriented group decision methodology for designers or developers in using quality function deployment which is based on voice of customer.

Forecasting field failure data for repairable systems using neural networks and SARIMA model

Lee‐Ing Tong, Yi‐Hui Liang

To propose an accurate product reliability prediction model in order to enhance product quality and reduce product costs.

A new single‐sample failure model and its application to a special CNC system

Guangwen Zhou, Yazhou Jia, Haibo Zhang, Guiping Wang

This paper is to present a new failure model that can be applied to single‐sample failure data of a single system under testing.