International Journal of Quality & Reliability Management: Volume 19 Issue 8/9
Table of contents
Relationship between Weibull and AMSAA models in reliability analysis: A case study
Richard Unkle, Ray VenkataramanHistorically, reliability of systems has been tracked based on a common assumption that, at the system level, the failure rate follows the exponential distribution, and is…
Quality service of ISO 9000 consultants
Martí Casadesús, Frederic Mariron Viadiu, Iñ´aki Heras SaizarbitoriaThis paper aims to assess the quality of the service offered by quality consultancies. To this end, an empirical study, using SERVQUAL methodology, was carried out on Spanish…
Areas of improvement in certified firms advancing towards TQM
Enrique Claver, Juan José Tarí, José Francisco MolinaThis paper, which is part of a wider research process, identifies the categories of quality management, from the answers provided by those responsible for quality in 106 certified…
A QFD approach for distribution’s location model
Pao‐Tiao ChuangThis article constructs a distribution’s location model, from the perspective of a firm’s customers, suppliers, and employees, by applying a systematic quality function deployment…
Customers’ expectations factors in restaurants: The situation in Spain
Domingo Ribeiro SorianoThis paper examines the attributes which influence customers’ decisions to return to a restaurant for another meal. The restaurant sector is one of the fastest growing sectors…
Outage costs and strategy analysis for hi‐tech industries: A fuzzy multiple goal approach
Earl Juei WangHerein a cost minimization model with fuzzy multiple goals to determine available alternatives, which will economically enhance the quality of electricity within high‐tech…
Bootstrap lower confidence limits for the process capability indices Cp, Cpk and Cpm
S. Balamurali, M. KalyanasundaramThe capability indices are widely used by quality professionals as an estimate of process capability. Many process indices have been proposed and developed with Cp, Cpk and Cpm…
A hybrid method to evaluate reliability of complex networks
S.K. Chaturvedi, K.B. MisraIn this paper, we propose a hybrid method to evaluate reliability of large and complex networks that incorporates the best features of earlier techniques such as KDH88 and CAREL…

ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony