International Journal of Quality & Reliability Management: Volume 14 Issue 6

Supervisors’ role in TQM and non‐TQM firms

Damodar Y. Golhar, Satish P. Deshpande, Sanjay L. Ahire

In the total quality management (TQM) environment, a major responsibility of TQM implementation rests with supervisors who translate the top management strategies into short‐term…

Base stock level determination for “insurance type” spares

John Walker

“Insurance type” spares are spares for critical parts which are essential for the operation of the system in which they serve, and which have an appreciable probability of not…

The management and control of quality in a process industry

Sohail S. Chaudhry, Nabil A. Tamimi, John Betton

Aims to explore the role of management and control of quality in a process industry. Specifically, focuses on the current practices in the process of making cheese. Develops a…

Benchmarking the quality of hotel services: managerial perspectives

Hokey Min, Hyesung Min

With escalating competition in the hotel industry, a growing number of hotels have considered service quality their top priority in maintaining competitiveness. To maintain…

Sequential analysis of an accelerated life model

Rick L. Edgeman, Dennis K.J. Lin

Acceptance sampling can be both time‐consuming and destructive so that it is desirable to arrive at a sound lot disposition decision in a timely manner. Sequential sampling plans…

The economic design of control charts when there are dependent process steps

Su‐Fen Yang

Proposes a renewal theory approach to derive the cost model for two dependent processes. Thus, constructs the economic individual X chart and cause‐selecting chart to monitor the…

Quality culture and the management of organization change

Morris Abraham, Tom Fisher, John Crawford

Surveys 14 companies, winners of the Australia Quality Award between 1989 and 1993, regarding the dynamics of the change processes which led to their achievement of the awards…