Table of contents
TQM in Continuous‐process Manufacturing: Dow‐Corning (Australia) Pty Ltd
Ross L. Chapman, Paul Clarke, Terry SloanThe implementation of Total Quality Management (TQM) principles and practices in continuous‐process manufacturing operations is described from initial consideration through to TQM…
TQM in Tertiary Education
Ian W. Saunders, Michael WalkerTotal Quality Management (TQM) has achieved some success as a philosophy of management in manufacturing industry. The differences between the manufacturing situation and that of…
Employee Participation in TQC: The Effect of Job Levels on Participation and Job Satisfaction
Doug Harber, Fern Marriott, Nirwan IdrusThe outcome of the implementation of a Total Quality Control (TQC) programme in a large manufacturing enterprise in Australia is described. Emphasis is given to the effects of TQC…
Total Quality Management in the Australian Banking Industry
Patrick Dawson, Margaret PatricksonThe need for a strategic shift in senior management philosophy which encourages and promotes a culture of total employee involvement towards the attainment of service quality is…
Managing the Process of Cultural Change
Richard D. HamesVery few Australian organisations have been able to effectively integrate and sustain the principles of quality management. A number of factors have contributed to this situation…
Implementation of TQM in an Australian Manufacturing Company
Helen De Cieri, Danny A. Samson, Amrik S. SohalThe process of transition to Total Quality Management (TQM) at a major facility of a large Australian manufacturing company is described. The key steps taken by the company as…
Management and Statistical Issues Affecting Quality Improvement in Australia
Neil S. BarnettSome aspects of the current dilemma facing much of Australia′s manufacturing industry during the present recession are examined. Despite the wave of quality awareness that is…
Employee Participation in TQC: An Integrative Review
Doug Harber, Fern Marriott, Nirwan IdrusEmployee participation is now considered a key element in the successful implementation of new management strategies in manufacturing industry. Relevant literature on the various…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony