International Journal of Quality & Reliability Management: Volume 21 Issue 7

Assessing quality management in China with MBNQA criteria

R.S.M. Lau, Xiande Zhao, Ming Xiao

This study reports a recent survey of the current state of quality management implementation and practices in China with reference to the Malcolm Baldrige National Quality Award…

Employee commitment to quality: Its conceptualisation and measurement

Paul R. Jackson

The commitment of employees to the goals of the organisation is a critical component of any total quality programme. This study presents a conceptualisation of employee commitment…

Integration of FMEA and the Kano model: An exploratory examination

Arash Shahin

In almost all of the existing resources of failure mode and effect analysis (FMEA), “severity” is being determined from the designers’ point of view, not from the customers’ side…

Conflict or congruence?: The case of a Danish hospital

Hans Jørn Juhl, Jacob Eskildsen, Kai Kristensen

In 2000, a survey was conducted at a Danish hospital with the overall purpose to evaluate the hospital on all the criteria of the excellence model. Leaders and employees were…

Optimal inspection frequency: A tool for maintenance planning/forecasting

Subhash Mathew

Maintenance management is expected to plan for all maintenance activities for the life of the equipment. It must be able to forecast and plan the future maintenance requirements…

An analytical method for maintenance outsourcing service selection

Massimo Bertolini, Maurizio Bevilacqua, Marcello Braglia, Marco Frosolini

In this paper an experience dealing with the analysis of maintenance outsourcing by means of multi‐criteria decision methods (MCDM) is reported. In particular, the analytic…