Table of contents
A critical evaluation of the EFQM model
Joaquín Gómez Gómez, Micaela Martínez Costa, Ángel R. Martínez LorenteAs with the ISO 9000 standard, some doubts arise from the scientific literature about the impact of the EFQM model in companies' success. This paper aims to present an analysis of…
A search method for process optimization with designed experiments and some observations
Pritibhushan SinhaThe purpose of this paper is to attempt to get more in‐depth understanding of real life processes, for which theoretical models are not available and knowledge about the processes…
Reconstructing Six Sigma barriers in manufacturing and service organizations: The effects of organizational parameters
Mohamed Gamal AboelmagedThe purpose of this paper is to empirically validate how the effectiveness of the most influential barriers to Six Sigma implementation may vary in relation to dimensions of…
Bank Service Quality (BSQ) Index: An indicator of service performance
Firdaus Abdullah, Rosita Suhaimi, Gluma Saban, Jamil HamaliThis study aims to design and validate a new measuring instrument of service quality, and ultimately to establish a national service quality index for the banking sector. The…
Reliability modeling and prediction using classical and Bayesian approach: A case study
Satadal Ghosh, Sujit K. MajumdarThe purpose of this paper is to provide the maintenance personnel with a methodology for modeling and estimating the reliability of critical machine systems using the historical…
Using reliability tools in service operations
Rhonda L. Hensley, Joanne S. UtleyThis paper aims to propose a service reliability framework for classifying technical reliability tools so that managers can better understand how to use them in practice.
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony