International Journal of Quality & Reliability Management: Volume 18 Issue 5

Influence of ISO 9000 certification on the progress of Spanish industry towards TQM

Carmen Escanciano, Esteban Fernández, Camilo Vázquez

ISO 9000 certification adds to the fact of being a management tool, source of competitive advantages, its potential to stimulate the advance of industry towards TQM. Many studies…

Environmental managers and departments as driving forces of TQEM in Spanish industrial companies

Jesús Ángel del Brío, Esteban Fernández, Beatriz Junquera, Camilo José Vázquez

The integration of environmental responsibility in the organisational structure of companies means granting an increasing relevance to this area. They have a manager in charge of…

Training and scoring accuracy of organisational self‐assessments

Garry D. Coleman, C. Patrick Koelling, E. Scott Geller

This paper addresses the problem of using accuracy index values based on the squared difference between participant scores and true scores, the D² index, at the practical level…

Achieving quality construction projects based on harmonious working relationships ‐ Clients’ and architects’ perceptions of contractor performance

Robby Soetanto, David G. Proverbs, Gary D. Holt

The results of an investigative study aimed at assessing the performance of construction contractors, as perceived by clients and architects in the UK, are presented. The…

Intelligent approach to determining optimal burn‐in time and cost for electronic products

Chao‐Ton Su, Cheng‐Lin Wu

Burn‐in is an engineering method extensively used to screen out infant mortality failure defects. Previous studies have attempted to determine the optimum burn‐in time and cost…