Table of contents
One‐sided capability indices CPU and CPL: decision making with sample information
W.L. Pearn, K.S. ChenProcess capability indices have been used in the manufacturing industry to provide quantitative measures on process potential and performance. The formulae for these indices are…
Dimensions of e‐quality
Christian N. Madu, Assumpta A. MaduThe aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those…
Simulation and comparison of reliability growth models
John Donovan, Eamonn MurphyThe Duane reliability growth model has a number of inherent limitations that make it unsuitable for monitoring reliability improvement progress. These limitations are explored and…
A proposed framework for implementing TQM in Chinese organizations
Kwai‐Sang Chin, Kit‐Fai PunWith ever‐increasing competition in today’s business environment, organizations are seeking every opportunity to improve their business results. Attaining continuous performance…
A review of non‐standard applications of statistical process control (SPC) charts
B.L. MacCarthy, Thananya WasusriThe principal application domain for statistical process control (SPC) charts has been for process control and improvement in manufacturing businesses. However, the number of…
Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage
Leticia Santos, Carmen EscancianoThe purpose of this paper is to present the results of an exploratory study carried out on a sample of certified companies that operate in Spain, with the aim of obtaining…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony