Table of contents
A quality control and improvement system based on the total control methodology (TCM)
Ka Yin Kwok, V.M. Rao TummalaReviews and evaluates different quality tools that are commonly available in manufacturing and service industries and integrates them into an effective quality control and…
Quality system design and information planning
P.P.J. van Nistelrooy, H. van de WaterThe different steps in the development of a new quality management system resemble the phases known within information planning. However, there is one substantial difference: the…
A work sample analysis of safety‐critical programming
S.J. Westerman, N.M. Shryane, C.M. Crawshaw, G.R.J. Hockey, C.W. Wyatt‐MillingtonA work sample was used as part of a human factors investigation into the reliability of a safety‐critical programming task. The use of this technique provided important insight…
A Chinese approach to quality transformation
Wen‐Hsien Chen, Robert S.Y. LuThis case study serves to illustrate the fact that Chinese philosophy may play an important role in guiding a firm along the path of quality transformation. We examined the…
A three‐dimensional perspective of total quality management
R.S.M. Lau, C.A. AndersonTotal quality management (TQM) is not a unique single program, but rather a combination of many linked concepts. While TQM requires a company‐wide approach and support, the…
The system’s view for clarification of quality vocabulary
Stanislav Karapetrovic, Walter WillbornAs a result of the increasing complexity of technology, processes and products, as well as worldwide pressures for competitive quality, quality terminology keeps expanding and…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony