International Journal of Quality & Reliability Management: Volume 42 Issue 1

Table of contents

Quality of care in mental health services: does patient engagement play a role?

Muhammad Sabbir Rahman, Md Afnan Hossain, Md Rifayat Islam Rushan, Hasliza Hassan, Vishal Talwar

The mental healthcare is experiencing an ever-growing surge in understanding the consumer (e.g., patient) engagement paradox, aiming to vouch for the quality of care. Despite this…

219

Investigation of sustainability failures of ISO 9001 quality management system – a case of Botswana

Letso Audrey Jacob, Jerekias Gandure, Venkata Parasuram Kommula

This study aims to investigate causes of sustainability failures of ISO 9001 Quality Management Systems in Botswana.

Open Access.
558

Analyzing shopping cart abandonment enablers: an ISM and MICMAC approach

Sanjay Gupta, Sahil Raj, Aashish Garg, Swati Gupta

The primary purpose of this study is to examine the factors leading to shopping cart abandonment and construct a model depicting interrelationship among them using interpretive…

154

Determinants of e-commerce customer satisfaction: mediating role of IT innovation acceptance

S.M. Sayem, Azharul Islam, Mohammad Rajib Uddin, Jarin Sadia Promy

The study aims to identify the determinants of customer satisfaction in the electronic commerce (e-commerce) industry in Bangladesh. It also investigates whether acceptance of IT…

743

Delivering trust: how food safety performance drives loyalty across the online ordering journey

Carlos Arturo Hoyos Vallejo, Flavia Braga Chinelato

This research delineates the interdependencies between e-service quality (e-SQ), product quality (PQ) and food biosafety measures (FBM) in shaping consumer satisfaction and…

298

Dealing with intervening factors in the patient engagement

Ana Maria Saut, Linda Lee Ho, Fernando Tobal Berssaneti

There is evidence that quality improvement projects developed with the participation of patients and family members are more likely to result in a sustainable change. To identify…

49

Unlocking the potential: a study on the role of operational excellence in Oman’s energy sector

Yousuf Al Zaabi, Jiju Antony, Jose Arturo Garza-Reyes, Guilherme da Luz Tortorella, Michael Sony, Raja Jayaraman

Operational excellence (OpEx) is a proven philosophy focusing on continuous improvement in processes and systems for superior performance and efficiency. It plays a crucial role…

96

Empirical investigation of drivers, motivations and barriers for implementation of integrated continuous improvement system: a case of Ethiopian manufacturing industries

Haftu Hailu Berhe, Hailekiros Sibhato Gebremichael, Kinfe Tsegay Beyene, Haileselassie Mehari Gebremedhin

Continuous improvement in an integrated approach is a philosophy developed over decades based on a set of management practices. It comprises enhancement methodologies that…

147

Unlocking the potential of Industry 4.0 in BRICS nations: a systematic literature review and meta-analysis

Awadhesh Yadav, Gunjan Yadav, Tushar N. Desai

This study is intended to introduce and summarise Industry 4.0 practices in BRICS nations (the abbreviation “BRICS” is made up of the first letters of the member countries…

212

Capturing key interdependences among supply chain disruptions and mitigation strategies to enhance firm performance

Roberta Pellegrino, Barbara Gaudenzi, Abroon Qazi

This paper aims to capture the complex interdependences between supply chain disruptions (SCDs), SC risk mitigation strategies and firm performance in the context of disruptive…

211

The impact of the day of the week on the financial market: an empirical investigation on cryptocurrencies

Sabri Burak Arzova, Ayben Koy, Bertaç Şakir Şahin

This study investigates the effect of the day of the week on the volatility of cryptocurrencies. Thus, we reveal investors' perceptions of the day of the week.

282

Availability analysis of imperfect repairable system subject to inspection

Ritu Gupta, Sudeep Kumar

This work examines a repairable machining system’s reliability by considering multiple failure scenarios, including individual component failures, hardware and software…

44

An assessment of top managers’ commitment to business performance: a case study of the coffee processing industry in Guji Zone, Ethiopia

Gemechu Hotessa Warie, Elfneh Udessa Bariso, Admassu Tesso Huluka

This study aimed to analyze top management commitment to business performance in the context of coffee processing firms in Guji Zone, Ethiopia.

158

Certification bodies’ interpretation and application of the ISO 19011 audit process guidelines

Thembekile Debora Sepeng, Ann Lourens, Karl Van der Merwe, Robert Gerber

The purpose of this paper is to show that third-party quality audits (TPQAs) facilitate performance improvement and give confidence to organisations concerning the process quality…

Open Access.
991
Cover of International Journal of Quality & Reliability Management

ISSN:

0265-671X

e-ISSN:

1758-6682

ISSN-L:

0265-671X

Online date, start – end:

1984

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Professor Jiju Antony