International Journal of Quality & Reliability Management: Volume 42 Issue 1
Table of contents
Quality of care in mental health services: does patient engagement play a role?
Muhammad Sabbir Rahman, Md Afnan Hossain, Md Rifayat Islam Rushan, Hasliza Hassan, Vishal TalwarThe mental healthcare is experiencing an ever-growing surge in understanding the consumer (e.g., patient) engagement paradox, aiming to vouch for the quality of care. Despite this…
Investigation of sustainability failures of ISO 9001 quality management system – a case of Botswana
Letso Audrey Jacob, Jerekias Gandure, Venkata Parasuram KommulaThis study aims to investigate causes of sustainability failures of ISO 9001 Quality Management Systems in Botswana.
Analyzing shopping cart abandonment enablers: an ISM and MICMAC approach
Sanjay Gupta, Sahil Raj, Aashish Garg, Swati GuptaThe primary purpose of this study is to examine the factors leading to shopping cart abandonment and construct a model depicting interrelationship among them using interpretive…
Determinants of e-commerce customer satisfaction: mediating role of IT innovation acceptance
S.M. Sayem, Azharul Islam, Mohammad Rajib Uddin, Jarin Sadia PromyThe study aims to identify the determinants of customer satisfaction in the electronic commerce (e-commerce) industry in Bangladesh. It also investigates whether acceptance of IT…
Delivering trust: how food safety performance drives loyalty across the online ordering journey
Carlos Arturo Hoyos Vallejo, Flavia Braga ChinelatoThis research delineates the interdependencies between e-service quality (e-SQ), product quality (PQ) and food biosafety measures (FBM) in shaping consumer satisfaction and…
Dealing with intervening factors in the patient engagement
Ana Maria Saut, Linda Lee Ho, Fernando Tobal BerssanetiThere is evidence that quality improvement projects developed with the participation of patients and family members are more likely to result in a sustainable change. To identify…
Unlocking the potential: a study on the role of operational excellence in Oman’s energy sector
Yousuf Al Zaabi, Jiju Antony, Jose Arturo Garza-Reyes, Guilherme da Luz Tortorella, Michael Sony, Raja JayaramanOperational excellence (OpEx) is a proven philosophy focusing on continuous improvement in processes and systems for superior performance and efficiency. It plays a crucial role…
Empirical investigation of drivers, motivations and barriers for implementation of integrated continuous improvement system: a case of Ethiopian manufacturing industries
Haftu Hailu Berhe, Hailekiros Sibhato Gebremichael, Kinfe Tsegay Beyene, Haileselassie Mehari GebremedhinContinuous improvement in an integrated approach is a philosophy developed over decades based on a set of management practices. It comprises enhancement methodologies that…
Unlocking the potential of Industry 4.0 in BRICS nations: a systematic literature review and meta-analysis
Awadhesh Yadav, Gunjan Yadav, Tushar N. DesaiThis study is intended to introduce and summarise Industry 4.0 practices in BRICS nations (the abbreviation “BRICS” is made up of the first letters of the member countries…
Capturing key interdependences among supply chain disruptions and mitigation strategies to enhance firm performance
Roberta Pellegrino, Barbara Gaudenzi, Abroon QaziThis paper aims to capture the complex interdependences between supply chain disruptions (SCDs), SC risk mitigation strategies and firm performance in the context of disruptive…
The impact of the day of the week on the financial market: an empirical investigation on cryptocurrencies
Sabri Burak Arzova, Ayben Koy, Bertaç Şakir ŞahinThis study investigates the effect of the day of the week on the volatility of cryptocurrencies. Thus, we reveal investors' perceptions of the day of the week.
Availability analysis of imperfect repairable system subject to inspection
Ritu Gupta, Sudeep KumarThis work examines a repairable machining system’s reliability by considering multiple failure scenarios, including individual component failures, hardware and software…
An assessment of top managers’ commitment to business performance: a case study of the coffee processing industry in Guji Zone, Ethiopia
Gemechu Hotessa Warie, Elfneh Udessa Bariso, Admassu Tesso HulukaThis study aimed to analyze top management commitment to business performance in the context of coffee processing firms in Guji Zone, Ethiopia.
Certification bodies’ interpretation and application of the ISO 19011 audit process guidelines
Thembekile Debora Sepeng, Ann Lourens, Karl Van der Merwe, Robert GerberThe purpose of this paper is to show that third-party quality audits (TPQAs) facilitate performance improvement and give confidence to organisations concerning the process quality…
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ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony