International Journal of Quality & Reliability Management: Volume 33 Issue 3

Quality of care and patient satisfaction amongst Caucasian and non-Caucasian patients: A mixed-method study in Australia

Somayeh Alizadeh, Meena Chavan, Hamin Hamin

The purpose of this paper is to explore the key aspects of service quality within the outpatient context. The secondary aim is to compare views on quality of health service by…

An analysis of the application of process improvement techniques in business process outsourcing

Ronan McIvor

The purpose of this paper is to enhance the understanding of the application of process improvement techniques (PITs) in the business process outsourcing (BPO) process. The paper…

Strategies for improving performance in the Italian local government organizations: Can ISO 9001 really help?

Andrea Chiarini

The purpose of this paper is to understand what are the benefits in terms of improvement of performances that a local government organization (LGO) can achieve embracing ISO 9001…

TQM and business success: Do all the TQM drivers have the same relevance? An empirical study in Spanish firms

Francisco J. Carmona-Márquez, Antonio G. Leal-Millán, Adolfo E. Vázquez-Sánchez, Antonio L. Leal-Rodríguez, Stephen Eldridge

Prior studies by Salaheldin (2009) and Talib et al. (2011) have assessed the relationships between TQM critical success factors (CSF) and business results. The purpose of this…

The impact of total quality management on service company performance: evidence from Spain

Evangelos L. Psomas, Carmen Jaca

– The purpose of the paper is to explore the impact of total quality management (TQM) factors on performance dimensions of service companies.

Cost of quality consideration following product launch in a present worth assessment

Jeff Guinot, Dustin Evans, M. Affan Badar

– The purpose of this paper is to investigate the impact of costs of quality on the present worth (PW) of a new product launch at a North American automobile manufacturer.

Reliability analysis and life cycle cost optimization: a case study from Indian industry

Laxman Yadu Waghmode, Rajkumar Bhimgonda Patil

Reliability analysis is required to identify the components or subsystems with low reliability for a given designed performance. Life cycle cost analysis helps understand the cost…

Performance evaluation of mobile communication system with reliability measures

Mangey Ram, Kuldeep Nagiya

– The purpose of this paper is to evaluate performance of mobile communication system with reliability measures.