Table of contents
Quality function deployment: a main pillar for successful total quality management and product development
Mohamed Zairi, Mohamed A. YoussefQuick response to customer needs is an important dimension on whicha company may compete. However, quick response in and by itself does notachieve much of a competitive advantage…
Application of QFD to the software development process
William D. Barnett, M.K. RajaExplores the issue of software development process improvement.Total quality management (TQM) tools have been studied as possible meansto improve the quality of the software that…
Reinforcing QFD with group support systems: computer‐supported collaboration for quality in design
Pierre A. Balthazar, Vidyaranya B. GargeyaOver the last decade quality function deployment or QFD, thanks tothe efforts of Akao and others, has gained widespread popularity in itsapplicability to business and industry…
QFD application in an educational setting: a pilot field study
Glenn Pitman, Jaideep Motwani, Ashok Kumar, Chun‐Hung ChengIllustrates how quality function deployment (QFD) can be used tomeasure customer satisfaction in educational institutions. Specifically,utilizes QFD in evaluating the MBA…
Quality function deployment: total quality management for new product design
Archie Lockamy, Anil KhuranaFor firms to compete successfully on quality, the total qualitymanagement (TQM) philosophy must be integrated into all aspects of theorganization. Quality function deployment…
Strategic marketing planning: a quality function deployment approach
Min Hua Lu, Chu‐Hua KueiExplores the application of quality function deployment (QFD)concept in strategic marketing planning. First discusses the literatureof quality control concepts and marketing…
The intermediate structure of designs for quality
Nicholas C. Georgantzas, Marek P. HesselChanges in world markets have brought renewed interest in qualitymanagement, and a proliferation of quality‐assurance methods. The newmethods focus on design rather than…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony