International Journal of Quality & Reliability Management: Volume 19 Issue 4

Relationship between TQM and performance of Singapore companies

Shaukat A. Brah, Serene S.L. Tee, B. Madhu Rao

Total quality management (TQM) is widely accepted as a means of obtaining and sustaining competitive edge. This study finds support for the proposition that TQM implementation…

The development of total quality management in Thai manufacturing SMEs: A case study approach

James Tannock, Ladawan Krasachol, Somchai Ruangpermpool

Total quality management (TQM) has been applied widely in developed countries, and now appears to many as a precursor of the broader concept of business excellence. By contrast…

Performance monitoring and quality outcomes in contracted services

Alison M. Dean, Christopher Kiu

The increased use of contracting for service delivery involves new challenges in ensuring that quality is maintained. Performance monitoring involves both efficiency (costs) and…

Virtual integrated performance measurement

A.M. Ahmed

Refers to the increasing interest in the development of theoretical frameworks in the area of performance measurement. Companies have used them as a way of testing different…

How product quality dimensions relate to defining quality

Rose Sebastianelli, Nabil Tamimi

Uses survey results from a national sample of quality managers to examine the relationship between how a firm defines quality and what product quality dimensions it considers…

An improved method of reliability assessment for suspended tests

Georges Habchi

This paper reports on the development of a new method for suspended test reliability assessment and modeling. Reliability suspended tests are performed in order to accelerate…

Consistency check of a house of quality chart

Jong‐Seok Shin, Kwang‐Jae Kim, M. Jeya Chandra

Quality function deployment (QFD) is a cross‐functional planning tool which ensures that the voice of the customer is systematically deployed throughout the product planning and…

E‐supply Chain: Using the Internet to Revolutionize Your Business

Charles C. Poirier, Michael J. Bauer

E‐business and ERP: Transforming the Enterprise

Grant Norris, James R. Hurley, Kenneth M. Hartley, John R. Dunleavy, John D. Balls

House of Quality (QFD) in a Minute

Chu‐Hua Kuei