International Journal of Quality & Reliability Management: Volume 25 Issue 4

A data envelopment analysis‐based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels

Hokey Min, Hyesung Min, Seong‐Jong Joo

This paper aims to develop a balanced scorecard for measuring the comparative efficiency of Korean luxury hotels and then set the benchmark of performance standards for Korean…

Pay‐off selection criteria for quality and improvement initiatives

Natcha Thawesaengskulthai, James D.T. Tannock

The variety of possible quality management (QM) and continuous improvement (CI) initiatives and their various possible permutations can make it difficult for a company to choose…

Integration: is it the key to effective implementation of the EFQM Excellence Model?

John Davies

The purpose of this paper is to explore the integration issues that are important to consider when attempting to implement the European Foundation for Quality Management's…

Economic incentives for improving mango quality in Costa Rica

Guillermo Zúñiga‐Arias, Ruerd Ruben, Ruud Verkerk, Martinus van Boekel

The purpose of the paper is to present an integrated methodology for identifying effective economic incentives to enhance quality performance by mango producers in Costa Rica.

Control charts with predetermined sampling intervals

J. Rodrigues Dias, Paulo Infante

The purpose of this paper is to investigate a new sampling methodology previously proposed for systems with a known lifetime distribution: the Predetermined Sampling Intervals…

Optimum inspection policies of reliability analysis for quantal‐response product with Weibull lifetime components

Yun‐Shiow Chen, Chung‐Chu Pan, Wei‐Ning Yang

The purpose of the paper is to show that modern markets are characterized by rapidly changing environments and numerous external forces. Under these conditions, product lifetimes…