International Journal of Quality & Reliability Management: Volume 20 Issue 8
Table of contents
Organisational self‐assessment options: A classification and a conceptual map for SMEs
Stefano Biazzo, Giovanni BernardiThe growing importance and considerable prestige that quality awards hold have encouraged firms to adopt “excellence models” as evaluation frameworks for organisational…
The relationship between TQM practices, quality performance, and innovation performance: An empirical examination
Daniel I. Prajogo, Amrik S. SohalThis empirical study examines the relationship between total quality management (TQM) and innovation performance and compares the nature of this relationship against quality…
Applying SERVQUAL to Web sites: an exploratory study
Jos van Iwaarden, Ton van der Wiele, Leslie Ball, Robert MillenIn an effort to identify the quality factors perceived to be most important in relation to the use of Web sites, a survey was undertaken. The questionnaire utilized was based on…
Does ISO 9000 certification improve business performance?
Clare Chow‐Chua, Mark Goh, Tan Boon WanThis paper examines the issue of ISO 9000 certification and its perceived benefits for Singapore based companies. Using an empirical approach, the paper seeks to ascertain if…
Customer‐centric six sigma quality and reliability management
Chu‐Hua Kuei, Christian N. MaduThis paper presents a customer‐centric six sigma quality management as an extension of the traditional six sigma way. It views product quality and process reliability as key to…
A decision support maintenance management system: Development and implementation
Oscar Fernandez, Ashraf W. Labib, Ralph Walmsley, David J. PettyCompetitiveness has forced companies to improve the overall performance of the business. In the area of maintenance, much has been written about strategies, such as total…
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ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony