Table of contents
Industrial practice in designing for quality
Julian D. BookerThe improvement of the quality of design and the reduction of failure related cost is seen as a crucial competitive requirement for UK manufacturing industry. To achieve these…
The importance of internal aspects in quality improvement
Juan Llopis, Juan José TaríThe adoption of ISO 9000 has been justified in terms of the many benefits it generate, although problems may also arise. Such advantages and disadvantages lead to different…
Franchise management: a model of service‐quality interactions
Avinandan MukherjeeThe main research question addressed in this paper is how two independent retail outlets in a franchise chain would react to each other on the quality of services. To better…
Using the QFD concept to resolve customer satisfaction strategy decisions
Te‐King Chien, Chao‐Ton SuTo achieve higher operating performance, many enterprises have implemented customer satisfaction (CS) activities. However, after collecting massive amounts of data, most…
Spare parts supply modelling: application to a space station
François Pérès, Jean‐Christophe GrenouilleauThe work deals with the topic of spare parts management in a space system. The paper is divided into three parts. The first one is dedicated to the characterization of the system…
Customer‐focused build‐in reliability: a case study
Cher Ming TanBuild‐in reliability (BIR) is becoming an essential requirement for product development today. However, the task of BIR can be resource‐intensive since root causes identification…
ISSN:
0265-671Xe-ISSN:
1758-6682ISSN-L:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony