Quality management practices toward project performance in healthcare sector: modelling the mediating role of intellectual capital
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 5 November 2024
Abstract
Purpose
The study examines the influence of quality management practices (QMP) on project performance (PP) and the indirect association of QMP with PP through the mediating role of intellectual capital (IC). QMP may be one of the most successful strategies to improve project performance. Drawing on the resource-based view (RBV) and institutional theory, the study examines the impact of QMP on PP through the mediating role of IC.
Design/methodology/approach
The sample frame of 329 employees in different NGOs and public healthcare organizations was selected. Data were analyzed on SmartPLS 3.2.7 by applying SEM.
Findings
The outcome reveals that QMP has a significant impact on PP. The results found partial mediation of IC on the linkage between QMP and PP.
Research limitations/implications
The key research limitation was that it examined only two antecedents (QMP and IC) of project performance based on RBV and institutional theory, which did not yield deep insights from other institutional forces that could influence the model, such as mimetic pressure, institutional pressure and business orientation.
Originality/value
QMP is highly significant in the healthcare sector; however, research on the relationship between QMP, IC and PP is lacking. Thus, this research is an initial attempt to investigate these relationships empirically. We add to our understanding of RBV by investigating the role of IC in mediating the QMP-PP linkage.
Keywords
Acknowledgements
We would like to sincerely thank Senior Associate Professor Dr Shahid Iqbal from the Management Studies Department, Bagria Business School, Bahria University, Islamabad, Pakistan, for his valuable contributions to this research. His insights and suggestions significantly strengthened the manuscript, particularly in refining the theoretical contributions and discussion of results. His expertise helped bridge the gap between theory and practice, enhancing the overall quality of this work.
Citation
Shah, S.A., Sultan, K., Shoukat, M.H. and Rehman, S.U. (2024), "Quality management practices toward project performance in healthcare sector: modelling the mediating role of intellectual capital", International Journal of Quality & Reliability Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJQRM-05-2021-0142
Publisher
:Emerald Publishing Limited
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