International Journal of Quality & Reliability Management: Volume 41 Issue 3

The perceived quality of green buildings: from a review of occupant satisfaction towards a conceptual framework

Fahriye Hilal Halicioglu, Kubra Gurel

Most of the emphasis in the green building literature on the green performance of buildings has been on optimizing energy and resource efficiency. Admittedly, from the perspective…

Prioritizing customer requirements for men’s denim jeans through factor analysis and fuzzy analytic hierarchy process

Berihun Bizuneh, Tesfu Kifle

The main purpose of this paper is to identify, screen and prioritize customer requirements (CRs) for men’s denim jeans. Moreover, the effect of demographic factors on the primary…

An empirical study on Lean and its impact on sustainability in services

Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Sandy Furterer, Maher Maalouf, Matheus Borges Carneiro

Lean implementation has become popular over the past three decades in the industry and is becoming more prevalent in, service organizations. The objective of this study is to…

Operational excellence of the steel industry using the Lean Six Sigma approach: a case study

Kumar Srinivasan, Parikshit Sarulkar, Vineet Kumar Yadav

This article aims to focus on implementing Lean Six Sigma (LSS) in steel manufacturing to enhance productivity and quality in the galvanizing process line. In recent trends…

Reliability characteristics of COVID-19 death rate using generalized progressive hybrid censored data

Mohd Irfan, Anup Kumar Sharma

A progressive hybrid censoring scheme (PHCS) becomes impractical for ensuring dependable outcomes when there is a low likelihood of encountering a small number of failures prior…

The effect of relational investments on supply chain quality integration: protection or constraint of legal bonds?

Faheem Akhtar, Qianwen Wang, Baofeng Huo

This study examines the effect of relational investments (e.g. supplier involvement and commitment, customer involvement and commitment) on supply chain quality integration (e.g…

Cost optimization of acceptance sampling plan in a fuzzy supply chain environment

Julia T. Thomas, Mahesh Kumar

The purpose of the paper is set to minimize the total cost of a manufacturing system when an acceptance sampling plan (ASP) is carried out in a fuzzy environment.

Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience

Xenia J. Mamakou, Panagiotis Zaharias, Maria Milesi

The purpose of this study is to explore the interplay between electronic service quality, user experience (UX) and overall customer satisfaction. Additionally, it aims to assess…

An optimal organizational excellence model for the public sector

Mohammad Hossein Rahmati, Mohammad Reza Jalilvand

Current models of organizational excellence are appropriate for the private organizations. It is evident that if an appropriate model is not adopted, the process of excellence in…

Lean Six Sigma and quality performance in Italian public and private hospitals: a gender perspective

Maria Vincenza Ciasullo, Alexander Douglas, Emilia Romeo, Nicola Capolupo

Lean Six Sigma in public and private healthcare organisations has received considerable attention over the last decade. Nevertheless, such process improvement methodologies are…