International Journal of Quality & Reliability Management: Volume 37 Issue 5

Development of Lean Six Sigma training module: evidence from an emerging economy

Raja Sreedharan V., Vijaya Sunder M., Vandana Madhavan, Anand Gurumurthy

Nowadays, firms are keen on improving the quality culture in the organizations. The proven success of Lean and Six Sigma has given rise to the synergetic Lean Six Sigma (LSS…

A holistic approach of quality: a case of UK chocolate manufacturing

Nhlanhla Sibanda, Usha Ramanathan

This research is elucidating quality control theories to reduce variation in chocolate manufacturing process in the UK food company that will help maintain the processes stable…

Lean manufacturing practices and performance: the role of social and technical factors

Saumyaranjan Sahoo

Modern manufacturing systems require tools and techniques that take cognizance of the social (concerning people and relations) as well as the technical environment. The purpose of…

Contextual effects on the LSS implementation in networked service environments: A critical realism case study for the Port of Houston

Ping Wang, Kathryn Marley, John Joseph Vogt, Joan Mileski

The purpose of this paper is to investigate the contingency effects that contextual factors of a networked service environment have on the phased Lean Six Sigma (LSS…

Knowledge management issues in the EFQM excellence model framework

Fernando Criado-García, Arturo Calvo-Mora, Silvia Martelo-Landroguez

The purpose of this paper is to identify knowledge as a key strategic resource within the EFQM excellence model. The study also analyses whether the EFQM model helps to create an…

Identifying and evaluating synergies of Lean Six Sigma and knowledge management in deliberately interlocking application

Henning Strubelt, Felix Mollenhauer

The purpose of this paper is to identify and evaluate potential synergies between the two management approaches Lean Six Sigma (LSS) and knowledge management. Although a strong…