International Journal of Quality & Reliability Management: Volume 18 Issue 7

Sample size: achieving quality and reducing financial loss

André de Korvin, Margaret F. Shipley

Determining the proper sample size such that quality is assured while financial losses are not unnecessarily incurred is critical to an effective quality program. The main purpose…

European quality management practices: The impact of national culture

Brian P. Mathews, Akiko Ueno, Tauno Kekäle, Mikko Repka, Zulema Lopes Pereira, Graça Silva

The patterns of adoption of quality management practices and techniques vary across national boundaries. This article presents the findings of a questionnaire survey into the…

Quality dimensions, perspectives and practices: A mapping analysis

Qingyu Zhang

Reviews quality dimensions, perspectives and practices. An integrated framework is developed to analyze the relationships among quality dimensions, perspectives and practices…

Case studies on the implementation of TQM in the UK automotive SMEs

Sha’ri Mohd. Yusof, Elaine Aspinwall

Describes the methodology and findings of four industrial case studies conducted on the implementation of TQM in automotive small and medium‐sized enterprises (SMEs). Interviews…

A cross‐cultural study of the differing effects of corporate culture on TQM in three countries

Andres Sousa‐Poza, Halvard Nystrom, Henry Wiebe

Explores the impact of cross‐cultural differences on the facilitating effects of corporate culture on the implementation of total quality management (TQM). Measures corporate…

A new process capability index for non‐normal distributions

Jann‐Pygn Chen, Cherng G. Ding

Many process capability indices have been proposed to measure process performance. In this paper, we first review C_p, C_pk, C_pm and C_pmk, and their generalizations, C_Np, C_Npk, C_Npm…